IT Operations Lead/Manager

3 days ago


India Growth99 Full time

An IT Operations Manager is responsible for overseeing and managing an organization's IT infrastructure, ensuring that all technology systems and processes run efficiently and align with business objectives. They play a critical role in maintaining the daily operations of IT services, infrastructure, and support functions. Key Responsibilities : System and Infrastructure Management : - Ensuring the smooth operation of servers, networks, cloud services, and IT hardware. - Monitoring system performance and implementing upgrades as needed. IT Service Management (ITSM) : - Managing IT support teams to address user issues and ensure minimal downtime. - Overseeing IT service desk operations and incident resolution. Security and Compliance : - Ensuring IT systems comply with security standards and regulatory requirements. - Implementing cybersecurity measures to protect company data and infrastructure. Vendor and Stakeholder Management : - Collaborating with external vendors for procurement and maintenance of IT resources. - Coordinating with internal teams to support business operations. Disaster Recovery and Business Continuity : - Developing plans to ensure IT systems are resilient and can recover from failures. Budget and Resource Management : - Managing IT budgets, optimizing costs, and allocating resources effectively. Process Improvement and Automation : - Identifying areas for automation and process enhancement to improve efficiency. Required Skills : - Strong technical knowledge of IT systems, cloud computing, and networking. - Project management and leadership abilities. - Problem-solving and decision-making skills. - Understanding of IT frameworks like ITIL (Information Technology Infrastructure Library). Must have : - Strong communication skills (mandatory). - Hands-on knowledge of WordPress and Ubuntu. - Familiarity with AWS, Google Cloud, or any other trending cloud platforms is essential. - Up-to-date understanding of modern technologies and tools in the current IT landscape. (ref:hirist.tech)


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