ServiceNow developer

2 weeks ago

Bengaluru, India Stefanini North America and APAC Full time

Details:
Job Description

  • 1-4 years of experience in IT, IT Security, Security, Technical helpdesk, Security Operations are preferred
  • University Degree. MBA, CISSP, CISM, GCHI, CEH, CCNA, or GIAC are preferred.
  • Understanding of Web Access Firewalls (WAF) will be preferable
  • Strong oral and written communication skills including the ability to interact directly with individuals that do not have an IT background.
  • Intermediate knowledge of endpoint and network security concepts and tools preferred.
  • Knowledge of ServiceNow.
  • Experience with event monitoring and security reporting.
  • Ability to exercise sound technical, interpersonal, and organizational judgment while evaluating and solving complex problems.
  • Attention to detail.
  • Action-oriented attitude and willingness to roll up sleeves.
  • Integrity and the highest ethical standards.
  • Courage of convictions and the ability to respectfully debate the status quo.

Job Requirements

Details:
Day-to-day activities involve:

  • Manage the application and troubleshoot any issues
  • 5+years of experience in SNOW
  • Mandate experience with SIR
  • Create categories/sub-categories/fields when requested
  • Create inbound email rules when tickets need to be created for emails
  • Update our table for pre-prod and prod alerts for various alert types

  • Any other customizations or requests from analysts

  • Simplify the table structure in ServiceNow SIR

  • Our current table was not designed for such expansion. We have 300+ fields created that has slowed down our application, and sub-tables would need to be created so that future updates can be managed efficiently

  • Integrate SNOW with Crowdstrike (CS) via API

  • CS SME will provide the key for integration

  • Updates in SNOW will need to be reflected in CS

  • Improve efficiency of ServiceNow

  • SNOW has slowed down significantly in the past few months. We would want additional eyes to find ways to improve its efficiency

  • Review various Business Rules/UI Policies

  • Over time, many UI policies have been created. We would want these to be reviewed and simplified.

Current Integrations of SNOW

  • Splunk
  • DLP
  • Proofpoint
  • Phantom

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