CRM Copy Lead

2 weeks ago

Delhi, India Kapiva Full time
About the Role
We are looking for a visionary Creative Lead, someone who has grown through the copywriting/content track, to lead and elevate the creative expression of Kapiva across digital, product, and CRM channels. This is a strategic + hands-on role where you’ll manage a 3-5 member team and set the tone for high-impact storytelling and campaign design across the brand.
As a member of the marketing leadership team, you’ll directly shape how Kapiva communicates with its audience – from short-form snackable Reels to CRM journeys to large-scale campaigns across wellness categories like Men’s Health, Gym Performance, Daily Wellness, Lifestyle, Packaging, International and Retention.
Key Responsibilities
Creative Vision & Content Strategy
- Define and evolve the brand’s creative tone across platforms.
- Lead the development of engaging, conversion-led content strategies for Instagram
Reels, YouTube Shorts, CRM, and website.
- Guide storytelling across digital-first Ayurveda narratives that simplify wellness for
today’s consumer.
Copy & Storytelling Excellence
- Personally shape long-form and short-form scripts that cut through digital clutter.
- Ensure a consistent, compelling brand voice across copy touchpoints – from CRM to
campaigns to social.
- Be the final eye on important copy deliverables while mentoring copy team members.
Team Leadership & Development
- Lead a 15+ member creative team via Creative Leads; mentor copywriters directly.
- Conduct weekly reviews, ideation sessions, and drive best-in-class execution standards.
- Foster a culture of experimentation, learning, and high-performance creativity.
Cross-Functional Collaboration
- Partner with Growth, Performance Marketing, Product, and Retention teams to co-own
business outcomes.
- Align creative efforts with platform best practices, brand goals, and campaign KPIs.
Performance & Optimization
- Review content effectiveness via metrics (CTR, engagement, conversions).
- Use performance insights to refine future storytelling & formats.
Requirements
- 6 + years in content, copywriting, or creative strategy roles.
- At least 2–3 years in a team handling role managing copy teams.
- Deep experience in digital content creation, particularly Instagram Reels, YouTube
Shorts, CRM communications.
- Ability to balance brand-first storytelling with performance-led outcomes.
- Bonus if you’ve worked in D2C or wellness/FMCG space.
- You’ve written at scale — landing pages, campaigns, CRM journeys, influencer scripts,
and more.
- Experience collaborating with designers, performance marketers & product teams.
Why Join Us?
- Lead the full-stack creative engine of one of India’s fastest-growing wellness brands.
- Own storytelling across product + performance + retention — no silos
- Opportunity to reimagine Ayurveda for the next-gen audience.
- Fast-paced, founder-led environment with strong marketing DNA.
- Competitive compensation and ownership of outcomes.
If you live and breathe copy, know how to lead from the front, and want to build a brand that
truly impacts lives — we’d love to hear from you.

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