Service Marketing Engineer

16 hours ago

Gurugram, India IGT Solutions Full time

Role Title: Airline Marketing Commission (AMC) Specialist
Type: Full-time

Work Mode : Work From Office

Overview:
We are seeking an experienced Airline Marketing Commission (AMC) Specialist to manage end-to-end AMC processes, ensuring accurate commission calculation, timely claim submission, and successful recovery of all eligible revenue from airline partners. This role requires deep knowledge of airline contracts, GDS ticketing, and proven success in securing AMC payments at scale.

Key Responsibilities:

  • Review, interpret, and operationalize AMC clauses from airline contracts.
  • Extract and validate eligible booking data from GDS and internal systems.
  • Prepare, format, and submit AMC claims to airline partners on time.
  • Manage disputes and rejections, providing supporting evidence and escalating as needed.
  • Collaborate closely with Business Development, Finance, and airline account managers to maximize commission recovery.
  • Maintain detailed records of claims, approvals, and payments for audit and reporting.
  • Track and adapt to contract changes and airline policy updates.

Required Skills & Experience:

  • Proven track record (3+ years) managing AMC processes with measurable revenue recovery.
  • Strong understanding of airline contracts, fare construction, and commission eligibility rules.
  • Expert in at least one GDS (Sabre, Amadeus, Galileo, etc.) with advanced ticketing knowledge.
  • Excellent analytical and problem-solving skills with attention to detail.
  • Strong partner-facing communication and stakeholder management abilities.
  • English fluency (written and spoken).
  • Ability to work independently with high accountability for outcomes.

Preferred:

  • Prior experience working directly with airline commercial or sales teams.
  • Familiarity with multiple airline commission structures (incentives, overrides, volume-based deals).
  • Experience in dispute resolution and negotiation with airline finance teams.

Performance Measures:

  • % of eligible AMC successfully claimed and collected.
  • Dispute resolution rate and time to close.
  • Compliance with claim submission timelines.

IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

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