Freshers Vacancy in Thrissur

2 weeks ago

Thrissur, India Dtech Information technology and outsourcing pvt limited Full time

We are seeking a professional and customer-focused Customer Service Executive to join our team. The successful candidate will be responsible for managing client queries, coordinating with operations teams, and ensuring high levels of customer satisfaction in line with our service standards within the security industry.

Key Responsibilities:

  • Serve as the first point of contact for client inquiries via phone, email
  • Maintain regular communication with clients regarding guard performance, attendance, and service updates.
  • Coordinate between operations teams and clients to ensure guard deployment meets contractual agreements.
  • Prepare and maintain records of customer interactions, transactions, and feedback.
  • Assist in the preparation of service reports and presentations for clients.
  • Monitor service delivery and participate in quality assurance initiatives.

Qualifications & Requirements:

  • Bachelor's degree or diploma in Business Administration, Customer Service, or related field.
  • 0–3 years of experience in customer service
  • Freshers can also apply
  • Strong communication and interpersonal skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with CRM systems is a plus.

Job Type: Full-time

Work Location: In person

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