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Retail Sales Specialist

4 weeks ago

Delhi, India WeaverStory Full time

Company Description

WeaverStory is a craft-led textile brand dedicated to preserving and promoting India's rich artisanal heritage. Established on National Handloom Day in 2015. WeaverStory supports and delivers authentic textiles through its retail stores in Delhi, as well as its website and other online marketplaces.

Role Description

This is a full-time on-site role for a Retail Sales Specialist, located in Delhi, India. The
Retail Sales Specialist
will play a pivotal role in driving retail sales, ensuring operational excellence, and delivering an exceptional customer experience. Acting as a key support to the Store Team, this role requires a proactive leader who can both inspire the team and directly engage with customers to maximize sales opportunities.

Responsibilities

Customer Engagement & Sales

  • Engage with customers to understand their needs and provide tailored product recommendations.
  • Maintain up-to-date knowledge of current promotions, product offerings, and store campaigns.
  • Consistently deliver a premium customer service experience, ensuring satisfaction and repeat visits.
  • Actively drive sales through upselling, cross-selling, and building customer relationships.

Operations & Inventory

  • Support day-to-day store operations including cash handling, billing, and POS transactions.
  • Assist in inventory management: stock counts, replenishment, and loss prevention.
  • Ensure merchandising and visual displays reflect brand standards and seasonal promotions.

Team Support & Leadership

  • Collaborate with the Store Team to achieve monthly and quarterly sales targets.
  • Motivate and guide sales associates to maintain high performance and customer service levels.
  • Step in to oversee the store in the absence of the Store Manager.

Reporting & Compliance

  • Track sales, maintain records, and share regular updates with management.
  • Ensure adherence to company policies, grooming standards, and operational SOPs.

Qualifications

  • High school diploma or equivalent (Bachelor's degree in Business/Retail Management preferred).
  • Previous experience in retail, luxury sales, or customer-facing roles strongly preferred.
  • Min. 2 years of experience in Retail sales with Bespoke Tailoring

Required Skills

  • Strong sales orientation with proven ability to meet or exceed targets.
  • Excellent communication and interpersonal skills.
  • Customer-centric mindset with a passion for delivering premium service.
  • Ability to multitask and adapt in a fast-paced retail environment.
  • Team-player with leadership potential.

Preferred Skills

  • Experience with point-of-sale (POS) systems and retail software.
  • Understanding of retail merchandising principles and visual display techniques.
  • Familiarity with luxury retail or fashion/apparel industry.