Incident Lifecycle Management
2 days ago
What success looks like in this role: Role Purpose: Reduce long running backlog tickets for Incidents & Service requests Follow up to reduce long running tickets for Incidents & Service requests aging Trend analysis to provide visibility to Ticket SLA and MTTR status by resolver/ geography / Business Unit and other relevant segmentation factors. Key Responsibilities/Outcomes: Manage the end-to-end life cycle of an incident or request by maintaining seamless ownership, ensuring effective handoffs between teams and monitoring aging and in SLA performance in order to meet customer expectations and established Service Levels. Reduce backlog of long running tickets Drive the end-to-end support organization to adhere to agreed service levels for incident resolution Identify and collaborate with teams/resolver groups which carry ticket backlogs Provide an escalation mechanism for structural misses of SLAs. Daily governance on open ticket management You will be successful in this role if you have: Key Qualifications: Experience & knowledge of ITIL Framework Min 2-4 years in Service Industry with experience driving quality in at least one of the following areas: Service Desk, Service Delivery Management, Enterprise computing or Program management Complete understanding and application of IT Infrastructure support and industry best practices. Core Competencies: Excellent Analytical skills Effective Customer Communication Experience in SLA based environment. Exposure to ITIL based work environment. Additional knowledge of MS SQL, MS Access, Minitab, and any other Analytical tools would be beneficial Advance MS Excel skills Understanding of service desk environment and its day-to-day operations Ability to document SOPs/Technical documents An inclination to be innovative & resourceful with the ability to seek alternatives & make quick decisions Good interpersonal and Presentation Skills Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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Critical incident Management
4 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident management
3 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
3 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident management
1 day ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Incident Manager
1 week ago
Bengaluru, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
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Major Incident Manager
5 days ago
Bengaluru, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
