CUSTOMER RELATIONSHIP SPECIALIST

2 days ago

Alappuzha, India Golden Ray Renewable Energy LLP Full time

About Golden Ray Renewable Energy
We help homeowners switch to clean solar energy with transparent pricing, smooth installations, and excellent post-sale support. Join our growing team and build a meaningful career in sales support and customer success.

Role Summary

As a Customer Relationship Specialist (Sales Support), you will manage the end-to-end lead journey—qualifying inquiries, coordinating sales activities, and nurturing prospects—so every customer has a clear path from inquiry to installation.

Key Responsibilities

Lead Management

  • Capture and qualify incoming leads from multiple channels (website, referrals, campaigns).
  • Conduct initial discovery calls to understand needs and buying readiness.
  • Follow up consistently; track stages and outcomes in the CRM.
  • Maintain accurate records (lead scoring, pipeline, conversion metrics).

Sales Enablement & Coordination

  • Prepare proposals/quotes and share required documentation with customers.
  • Schedule customer meetings and site visits; coordinate next steps.
  • Liaise with sales, engineering, and operations for smooth handoffs.

Customer Education & Relationship Building

  • Provide clear information on solar benefits, financing options, subsidy programs, and basic ROI.
  • Address objections with empathy and factual solutions.
  • Encourage referrals and reviews from satisfied customers.

Process & Reporting

  • Use templates and nurturing sequences to improve conversion and customer experience.
  • Track KPIs (response time, conversion rate, appointment set rate, referral rate) and suggest improvements.
  • Support a smooth onboarding experience from sale to installation.

Requirements

  • Bachelor's degree; 1–3 years in sales support/inside sales/CRM or customer success.
  • Strong communication in Malayalam and English.
  • Organized, metrics-driven, and comfortable working with CRMs and basic spreadsheets.
  • Customer-first mindset with problem-solving approach.

Preferred (Nice to Have)

  • Experience in solar, construction, home improvement, or other high-value B2C categories.
  • Familiarity with solar financing/subsidies (training provided).
  • Experience with WhatsApp Business, CRM automations, or lead tools.

Growth & Benefits

  • Performance incentives tied to conversions, CSAT, and referrals.
  • Training & career path—opportunity to advance to Sales Executive based on results.
  • Hands-on exposure to the full solar sales cycle (lead → install).

How to Apply

Email your resume to with the subject:
"CRS – Sales Support – Your Name"
Optional (brief, bullet points): a short example of a tough customer situation you handled, any conversion or CSAT numbers, and what you're learning now in sales.

Job Types: Full-time, Fresher

Pay: ₹16, ₹22,000.00 per month

Ability to commute/relocate:

  • Alappuzha, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Work Location: In person

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