Senior Business Process Manager, Selling Partner Experience
1 month ago
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for
The Business Process Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals. This candidate will foster a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization. This role will be responsible for creating and maintaining business process maps working with Change Management and other Program teams in Selling Partner Experience (SPX).
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever-changing Service environment.
Key job responsibilities
1. Process Identification and Documentation:
- Identify, analyze, and document existing business processes across various departments and regions.
- Utilize value-stream mapping techniques to provide a holistic view of end-to-end processes.
2. Mapping and Analysis:
- Develop detailed process maps, flowcharts, and value-stream maps, emphasizing end-to-end visualization.
- Analyze and evaluate processes for effectiveness, and efficiency, identifying areas for improvement, automation and optimization.
3. Stakeholder Collaboration:
- Work closely with cross-functional teams to validate and enhance process documentation.
- Facilitate workshops and meetings to gather insights from key stakeholders and subject matter experts.
- Build a closed loop optimization system to support our program.
4. Standardization and Best Practices:
- Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.
- Apply principles of BPM to ensure the alignment of processes with organizational goals and objectives.
5. Continuous Improvement:
- Establish key performance indicators (KPIs) for processes and regularly assess performance.
- Lead continuous improvement initiatives, applying Lean Six-Sigma methodologies to drive innovation and efficiency gains.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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