Senior Manager

Senior Manager - Business Transformation

Date: Sep 19, 2025

Location:Mumbai, IN

Requisition ID: 17887

Description:

Company ProfileFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Title:

Senior Process Mining & Continuous Improvement Consultant

Location:

Hybrid – Mumbai, Bengaluru, Hyderabad, Gurgaon, Noida, Pune

Job Description:

We are seeking a highly experienced and strategic Process Mining & Continuous Improvement Consultant to lead process analysis and transformation initiatives across key client engagements. This role requires hands-on expertise with leading process mining platforms (e.g., Celonis, Signavio, Software AG) and a proven track record in leveraging data-driven insights to drive operational excellence.

Key Responsibilities:

Process Mining & Analysis

Collaborate with clients to identify critical data points and define data requirements for process analysis.

Lead workshops with stakeholders to map, validate, and analyze end-to-end business processes.

Execute data mining, process mining, and process mapping to uncover inefficiencies and improvement opportunities.

Develop and validate business cases for identified use cases, including ROI estimation and value realization.

Continuous Improvement (CI)

Drive continuous improvement initiatives across business functions using Lean, Six Sigma, and Design Thinking methodologies.

Create detailed documentation: process flow diagrams, gap analyses, root cause reports, and improvement plans.

Identify and pre-qualify RPA opportunities to enhance process efficiency and reduce manual effort.

Work with cross-functional teams to implement actionable recommendations that drive measurable value.

Project Leadership & Governance

Lead solution design and delivery planning in alignment with stakeholder expectations.

Engage regularly with Centers of Excellence (CoEs), business partners, and project teams to ensure alignment and timely delivery.

Monitor and track initiative performance, manage risks, and report project status to senior leadership.

Strategic Insight & Culture Building

Provide training and guidance to client teams on CI methodologies and process mining tools.

Foster a culture of data-driven decision-making and operational excellence within client organizations.

Support governance and planning by maintaining CI penetration metrics, strategy readouts, and program trackers.

Required Qualifications:

10+ years of relevant work experience in process transformation, operational excellence, or business consulting.

Proven experience working with Celonis or similar process mining platforms (minimum 2 years).

Certified in Process Mining.

Strong domain knowledge in at least one of the following: BFSI (e.g., Fraud, Mortgage) or Healthcare (e.g., RCM).

Bachelor's degree (any discipline); Master's degree preferred.

Experience in Agile project environments.

Familiarity with RPA tools (UiPath, Blue Prism, etc.) and BPMS solutions.

Preferred Skills:

Certified Six Sigma Black Belt or Green Belt.

Strong experience with BPMS deployments and process optimization tools.

Proven expertise managing transformation projects using Lean, Six Sigma, Agile, or PMP methodologies.

Strong problem-solving and analytical skills, with a focus on root cause analysis and systemic improvement.

Excellent stakeholder engagement and communication abilities—verbal, written, and presentation.

Highly adaptable, self-driven, and capable of independently managing multiple priorities.

Why Join Us?

Work with global clients on cutting-edge transformation initiatives.

Leverage the latest tools in process intelligence and automation.

Be part of a high-impact, collaborative team driving innovation and measurable outcomes.

• Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.