NoBroker.com - Lead Product Support Engineer - Web Application Server
2 weeks ago
Role : Lead Product Support Engineer
Job Description :
The Lead Product Support at NoBroker.com is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful, and who can understand the pain of customers. We are looking for a long-run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.
The Role is to deliver high-quality support to technical and non-technical users of NoBroker.com through email, phone, and documentation.
Job Responsibilities :
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using NoBroker.com.
- Talk clients through a series of actions, either via phone, email, or chat until they have solved a technical issue.
- Work closely with technical teams to enhance the quality of existing products.
- Manage and monitor customers- expectations.
- Help in keeping customers extremely satisfied and thereby contributing to customer Retention.
Key Requirements :
- Team Management : Experience managing a team of at least 3 people.
- Strive for high-quality scores by working through complex issues and challenges that come with solving support issues
- Proactively act as first-line product support for customers and monitoring platform.
- Effectively assess, classify, prioritize & diagnose issues in a collaborative manner among the teams.
- Handle product configuration for customer requests/issues.
- Collaborate with cross-functional engineering teams.
- Participate in or may lead problem resolution and cause analysis.
- Qualification BE/MCA/B.Tech/BCA or equivalent skills.
- At least 4 years in product support, with a minimum of 2 years as a team lead.
Skills :
- Experience in maintaining /supporting java /JavaEE based product/ Web Applications.
- Experience working with web application servers(Preferably Apache, Nginx Tomcat).
- Experience in creating SQL queries with Mysql.
- Experience in MongoDB and NoSql
- Experience in Linux Environment.
- Any scripting language would be an added advantage (Ex-Bash)
- Exceptional Communication Coordination skills.
- Experience in providing L1,L2&L3 support.
-
NoBroker.com - Associate Product Manager
1 month ago
bangalore, India NoBroker.com Full timeAbout Us :NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless and transparent. We have grown to be one holistic ecosystem for all your real estate needs, with products and innovations that change the way real estate works.Our gate management solution...
-
NoBroker.com - Associate Product Manager
1 month ago
Bangalore, India NoBroker.com Full timeAbout Us :NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless and transparent. We have grown to be one holistic ecosystem for all your real estate needs, with products and innovations that change the way real estate works.Our gate management solution...
-
NoBroker.com - Product Manager - Roadmap & Strategy
17 hours ago
bangalore, India NoBroker.com Full timeAbout Us :NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless and transparent. We have grown to be one holistic ecosystem for all your real estate needs, with products and innovations that change the way real estate works.Our gate management solution...
-
Bangalore, India NoBroker.com Full timeAbout Us : NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless with products and innovations that change the way real estate works. We have grown to be one holistic ecosystem for all your real estate needs.Our gate management solution NobrokerHood is one of...
-
bangalore, India NoBroker.com Full timeAbout Us : NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless with products and innovations that change the way real estate works. We have grown to be one holistic ecosystem for all your real estate needs.Our gate management solution NobrokerHood is one of the...
-
Bangalore, India NoBroker.com Full timeAbout Us : NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless with products and innovations that change the way real estate works. We have grown to be one holistic ecosystem for all your real estate needs.Our gate management solution NobrokerHood is one of...
-
bangalore, India NoBroker.com Full timeAbout Us : NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless with products and innovations that change the way real estate works. We have grown to be one holistic ecosystem for all your real estate needs.Our gate management solution NobrokerHood is one of the...
-
bangalore, India NoBroker.com Full timeAbout Us :NoBroker.com is the world's largest marketplace for brokerage free real estate. We are committed to making the entire real estate experience seamless and transparent. We have grown to be one holistic ecosystem for all your real estate needs, with products and innovations that change the way real estate works.Our gate management solution...
-
Bangalore, India NoBroker.com Full timeLead Software Engineer - Frontend Job Responsibilities : - Lead the design and development of responsive, user-friendly web interfaces. - Implement and maintain features that enhance the user experience. - Ensure the application is optimized for maximum speed and scalability. - Mentor and guide junior frontend developers in best practices and coding...
-
bangalore, India NoBroker.com Full timeLead Software Engineer - Frontend Job Responsibilities : - Lead the design and development of responsive, user-friendly web interfaces. - Implement and maintain features that enhance the user experience. - Ensure the application is optimized for maximum speed and scalability. - Mentor and guide junior frontend developers in best practices and coding...
-
bangalore, India NoBroker.com Full timeJob Description : Job Responsibilities :- Lead the design and development of responsive, user-friendly web interfaces.- Implement and maintain features that enhance the user experience.- Ensure the application is optimized for maximum speed and scalability.- Mentor and guide junior frontend developers in best practices and coding standards.- Collaborate...
-
Bangalore, India NoBroker.com Full timeJob Description : Job Responsibilities :- Lead the design and development of responsive, user-friendly web interfaces.- Implement and maintain features that enhance the user experience.- Ensure the application is optimized for maximum speed and scalability.- Mentor and guide junior frontend developers in best practices and coding standards.- Collaborate...
-
Bangalore, India NoBroker.com Full timeJob Description : Job Responsibilities :- Lead the design and development of responsive, user-friendly web interfaces.- Implement and maintain features that enhance the user experience.- Ensure the application is optimized for maximum speed and scalability.- Mentor and guide junior frontend developers in best practices and coding standards.- Collaborate...
-
Customer Support Executive
3 weeks ago
bangalore, India NoBroker.com Full timeIndia’s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier...
-
Customer Support Executive
1 month ago
bangalore, India NoBroker.com Full timeIndia’s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier...
-
NoBroker.com - Lead Backend Developer - Java/Spring
17 hours ago
bangalore, India NoBroker.com Full timeJob Overview : We are seeking an experienced Lead Backend Developer with a strong background in Java, Spring Boot, Hibernate, and design patterns. The ideal candidate will have a proven track record of designing and implementing high-level and low-level designs (HLD & LLD), leading development teams, and driving the success of backend projects.Key...
-
Senior Graphic Designer
1 week ago
bangalore, India NoBroker.com Full timeCompany Description NoBroker.com is a disruptive brokerage-free property search portal based in Bengaluru. As India's first Proptech unicorn, we connect house/property owners and tenants/buyers directly, eliminating the need for middlemen. Our platform removes information asymmetry and enables a free exchange of information. Founded in 2014 by alumni from...
-
Bangalore, India NoBroker.com Full timeJob Title : Software TesterLocation : BengaluruCompany Description : NoBroker is a cutting-edge technology company specializing in the development of innovative software solutions. We are committed to delivering high-quality products that meet the needs of our diverse client base. Our team is dynamic, collaborative, and passionate about pushing the...
-
Bangalore, Karnataka, India NoBroker.com Full timeJob Title : Software TesterLocation : BengaluruCompany Description : NoBroker is a cutting-edge technology company specializing in the development of innovative software solutions. We are committed to delivering high-quality products that meet the needs of our diverse client base. Our team is dynamic, collaborative, and passionate about pushing the...
-
Bangalore, Karnataka, India NoBroker.com Full timeJob Title : Software TesterLocation : BengaluruCompany Description : NoBroker is a cutting-edge technology company specializing in the development of innovative software solutions. We are committed to delivering high-quality products that meet the needs of our diverse client base. Our team is dynamic, collaborative, and passionate about pushing the...
