Service Delivery Manager
3 weeks ago
Key Responsibilities:Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accountsAct as the primary point of contact for clients regarding program delivery, issue resolution, and updatesWork closely with instructional designers, facilitators, and operations teams to ensure learning interventions are executed with high quality and in alignment with client objectivesMonitor program effectiveness and success metrics through feedback, assessments, and client reviewTrack budgets, project timelines, and resource allocation for each engagementEnsure adherence to SLAs, SOPs, and internal quality standardsCoordinate with external trainers, vendors, and partners for specialized program deliveryLead continuous improvement initiatives to enhance delivery efficiency and learner experiencePrepare reports, dashboards, and presentations for clients and internal stakeholdersSupport proposal creation, client meetings, and pre-sales as needed from a delivery feasibility perspectiveLead a team of program coordinators or delivery support professionals, as applicableRequired Skills and Competencies:Functional Competencies:Strong program/project management skillsUnderstanding of adult learning principles and L&D frameworksExcellent client service and stakeholder management abilitiesProficiency in digital learning platforms and LMS toolsBudgeting and cost tracking knowledgeRisk and change management experienceBehavioral Competencies:Excellent communication and interpersonal skillsProactive problem-solving mindsetStrong leadership and team collaborationTime management and multitasking capabilitiesAttention to detail and execution excellenceAbility to work in a dynamic, fast-paced environmentQualifications & Experience:Graduate/Postgraduate in HR, Education, Psychology, or related fields7–10 years of relevant experience in L&D, with at least 3–5 years in program delivery or service management rolesExperience in managing corporate training programs or learning interventions at scaleExposure to tools such as MS Project, Excel, Power BI, or any LMS platforms (e.g., Moodle, Cornerstone, SuccessFactors)
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Service Delivery Director
3 weeks ago
Faridabad, India HCLTech Full timeRole Purpose and Scope:The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the accountWork experience in an established Service organization with minimum...
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Delivery Manager
5 days ago
Faridabad, India FNZ Full timeThis exciting opportunity is responsible for leading all aspects of assigned delivery projects within FNZ India Centre and actively drives projects to deliver to agreed time and quality commitments. The Delivery Manager has responsibility for managing the day-to-day activities of all the Solution Consultants, Analyst Developers, Analyst Testers and other...
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Head of Enterprise Application Service Delivery
3 weeks ago
Faridabad, India Sodexo Full timeJoin our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency.We're seeking Application Service Delivery Head to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary responsibilities will include to...
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Ai Engineer
2 weeks ago
Faridabad, India KPMG Delivery Network Full timeAbout us KPMG Delivery Network India (KDNI) is a diverse entity spread across multiple cities in India. We are an important part of the KPMG Delivery Network (KDN), a global organization that supports KPMG member firms in delivering global priority solutions to their clients across a number of different industries. Our team of over 3,000 professionals in...
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Mainframe Delivery Lead
3 weeks ago
Faridabad, India NAB Full timePurpose:Mainframe Delivery Leads work closely with all stakeholders such as Project Managers, Implementation Managers, Product Owners, Service Delivery, Enterprise Release, Change Management, etc. in managing the delivery of Mainframe’s Solution by defining timelines/schedules, forecasts, providing guidance to stakeholders where necessary, and ensuring...
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Mainframe Delivery Lead
3 weeks ago
Faridabad, India NAB Full timePurpose:Mainframe Delivery Leads work closely with all stakeholders such as Project Managers, Implementation Managers, Product Owners, Service Delivery, Enterprise Release, Change Management, etc. in managing the delivery of Mainframe’s Solution by defining timelines/schedules, forecasts, providing guidance to stakeholders where necessary, and ensuring...
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Service Manager
5 days ago
Faridabad, Haryana, India Cosmos Pumps Full timeJob Title: Service Manager After MarketDepartment: After Market & ServiceLocation: Faridabad, HaryanaReports To: CEO/COOExperience Required: Minimum 12 years in Industrial Machinery / Pump Service OperationObjective:To lead and expand the After Market Division of Cosmos Pumps Pvt. Ltd. by driving service excellence, spare parts sales, service dealer network...
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Customer Service Manager
3 weeks ago
Faridabad, India CITYFURNISH Full timeAbout CityfurnishCityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering...
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Global Delivery Partner
3 weeks ago
Faridabad, India Axtria - Ingenious Insights Full timeAxtria: -Axtria is a global provider of award-winning cloud software and data analytics to the life sciences industry. Axtria enables life sciences organizations to transform the product commercialization journey and deliver much-improved healthcare outcomes for patients worldwide. We are acutely aware that our work impacts millions of people and are...
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Media Performance Associate Manager
2 weeks ago
Faridabad, India Publicis Global Delivery (PGD) Full timeAbout the Company PGD is a center of expertise catering to international markets on a full spectrum of digital, data and tech services. Also, an interconnected network, with a diversity of talent- a never sleeps machine of creation that continuously grows and mutates, to become a more efficient and a collaborative system, that delivers outstanding work. The...
