Customer Support Executive

7 days ago

Ahmedabad, India Interactive Manpower Solutions Full time

Job Overview:

We are seeking a dedicated and compassionate Customer Service Executive to join our team,

with a specific focus on supporting the UK healthcare market. This role involves handling a high

volume of inbound calls from healthcare professionals, including Doctors, Nurses, Allied Health

Professionals (AHP), Healthcare Assistants (HCA), and hospitals. You will be responsible for

addressing queries, resolving concerns, and ensuring a seamless experience for all callers.

Job Title Recruiter (Customer Service)

Reporting to – Team Leader / Assistant Manager.

Shift Timing – 10:3PM to 7AM (regular hours) / 5:00AM to 2PM.

Working Days – 5 Days (Sat-Sun Working) (Any two days off in week days)

Location – Ahmedabad (On-Site).

Key Responsibilities:


• Handle a large volume of inbound calls from healthcare professionals (Doctors, Nurses,

AHPs, HCAs, and hospital sta) in a timely and eicient manner.


• Respond to inquiries related to healthcare services, products, and solutions in a clear

and accurate manner.


• Address concerns and provide troubleshooting support for healthcare providers and

institutions.


• Oer timely and eective solutions to complex issues, ensuring customer satisfaction.


• Document all customer interactions and ensure accurate records are maintained in the

system.


• Escalate unresolved issues to the appropriate team or department, ensuring swift

resolution.


• Collaborate with internal teams (e.g., technical support, sales, operations) to ensure

customer needs are met.


• Stay up-to-date with healthcare market trends, products, and services to provide

informed support.


• Ensure compliance with healthcare industry regulations and company policies while

interacting with healthcare professionals.


• Maintain a professional and empathetic approach while dealing with distressed or

frustrated callers.


• Meet or exceed performance metrics such as response time, resolution time, and

customer satisfaction.

Skills and Qualifications:


• A minimum of 1-2 years of customer service experience


• Strong verbal and written communication skills, with the ability to interact professionally

with healthcare professionals.


• Experience in handling high-volume inbound calls and providing eicient support.


• Excellent problem-solving and troubleshooting abilities.


• Ability to manage multiple tasks and prioritize eectively in a fast-paced environment.


• Strong organizational skills with a keen attention to detail.


• Proficiency with CRM software, call management systems, and Microsoft Oice Suite.


• A compassionate, patient, and empathetic approach when interacting with customers.

Desired Attributes:


• Ability to remain calm under pressure, especially when dealing with urgent or sensitive

healthcare inquiries.


• Strong interpersonal skills and a customer-focused attitude.


• Team-oriented with the ability to collaborate across various departments.


• Flexible and adaptable to changing customer needs and healthcare industry trends.

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