Guest Relations Assistant

7 days ago


india Italian Hospitality Collection Full time
Job Description

Siamo alla ricerca della figura di Guest Relations Assistant  da inserire all’interno del nostro Team per far sentire i nostri clienti i benvenuti e garantire un soggiorno piacevole e confortevole presso il nostro Resort

 

Le responsabilità del Guest Relations Assistant includono una serie di attività che contemplano il rapporto con l'ospite.

La figura di Guest Relations Assistant dovrà riportare il proprio operato al Front Office Manager dell’Hotel, attraverso il raggiungimento dei seguenti obbiettivi :

 

·         Assicurarsi che i clienti siano adeguatamente accolti al loro arrivo

·         Monitorare le prenotazioni giornaliere e assicurarsi che le camere assegnate siano preparate prima del check-in.

·         Coordinare la raccolta e il deposito dei bagagli

·         Supervisionare le procedure di check-in e check-out.

·         Affrontare prontamente le richieste degli ospiti.

·         Essere proattivi nelle richieste dell'ospite e risolvere i reclami

·         Garantire che ospiti speciali, come disabili, anziani, bambini e VIP, ricevano servizi personalizzati

·         Informare i clienti dei nostri servizi alberghieri-

·         Promuovere tutti i servizi dell'hotel, e i programmi offerti

·         Gestire il team per le relazioni con gli ospiti per garantire il rispetto di tutti gli standard e le procedure operative

·         Analizzare il feedback dei clienti in casa e delle recensioni online e suggerire modi per migliorare le valutazioni.

 


Requisiti

 

·         Aver maturato esperienza nel ruolo di almeno 2 anno in contesti alberghieri di 4* o 5*

·         conoscenza professionale della lingua inglese, preferibile conoscenza di altre lingue straniere

·         Uso professionale di: Excel, Outlook, Power Point

·         Requisito preferenziale aver lavorato presso strutture Hilton

·         Predisposizione a lavorare in strutture stagionali

·         Conoscenza del gestionale OnQ

·         Buona predisposizione al contatto con ospiti del segmento luxury

 


Benefit

Benefits:

 

·         Alloggio per non residenti su disponibilità

 

Strutture IHC per la posizione :  Chia Laguna Resort - Sardegna

 

 

Ai sensi del D.Lgs n. 198/2006, la ricerca è rivolta ad entrambi i sessi.

 

 


Requirements
· Aver maturato esperienza nel ruolo di almeno 2 anno in contesti alberghieri di 4* o 5* · conoscenza professionale della lingua inglese, preferibile conoscenza di altre lingue straniere · Uso professionale di: Excel, Outlook, Power Point · Requisito preferenziale aver lavorato presso strutture Hilton · Predisposizione a lavorare in strutture stagionali · Conoscenza del gestionale OnQ · Buona predisposizione al contatto con ospiti del segmento luxury

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