Guest Relations Assistant
7 days ago
Siamo alla ricerca della figura di Guest Relations Assistant da inserire all’interno del nostro Team per far sentire i nostri clienti i benvenuti e garantire un soggiorno piacevole e confortevole presso il nostro Resort
Le responsabilità del Guest Relations Assistant includono una serie di attività che contemplano il rapporto con l'ospite.
La figura di Guest Relations Assistant dovrà riportare il proprio operato al Front Office Manager dell’Hotel, attraverso il raggiungimento dei seguenti obbiettivi :
· Assicurarsi che i clienti siano adeguatamente accolti al loro arrivo
· Monitorare le prenotazioni giornaliere e assicurarsi che le camere assegnate siano preparate prima del check-in.
· Coordinare la raccolta e il deposito dei bagagli
· Supervisionare le procedure di check-in e check-out.
· Affrontare prontamente le richieste degli ospiti.
· Essere proattivi nelle richieste dell'ospite e risolvere i reclami
· Garantire che ospiti speciali, come disabili, anziani, bambini e VIP, ricevano servizi personalizzati
· Informare i clienti dei nostri servizi alberghieri-
· Promuovere tutti i servizi dell'hotel, e i programmi offerti
· Gestire il team per le relazioni con gli ospiti per garantire il rispetto di tutti gli standard e le procedure operative
· Analizzare il feedback dei clienti in casa e delle recensioni online e suggerire modi per migliorare le valutazioni.
Requisiti
· Aver maturato esperienza nel ruolo di almeno 2 anno in contesti alberghieri di 4* o 5*
· conoscenza professionale della lingua inglese, preferibile conoscenza di altre lingue straniere
· Uso professionale di: Excel, Outlook, Power Point
· Requisito preferenziale aver lavorato presso strutture Hilton
· Predisposizione a lavorare in strutture stagionali
· Conoscenza del gestionale OnQ
· Buona predisposizione al contatto con ospiti del segmento luxury
Benefit
Benefits:
· Alloggio per non residenti su disponibilità
Strutture IHC per la posizione : Chia Laguna Resort - Sardegna
Ai sensi del D.Lgs n. 198/2006, la ricerca è rivolta ad entrambi i sessi.
Requirements
· Aver maturato esperienza nel ruolo di almeno 2 anno in contesti alberghieri di 4* o 5* · conoscenza professionale della lingua inglese, preferibile conoscenza di altre lingue straniere · Uso professionale di: Excel, Outlook, Power Point · Requisito preferenziale aver lavorato presso strutture Hilton · Predisposizione a lavorare in strutture stagionali · Conoscenza del gestionale OnQ · Buona predisposizione al contatto con ospiti del segmento luxury
-
Guest Relations Officer
2 months ago
India GMR Infrastructure Full timeLocation: GOA, IN- Company: GMR GOA Intl Airport Ltd.**JOB PURPOSE**: To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and all stakeholders...
-
Guest Relations Executive
4 weeks ago
india Corpodeck Services Pvt. Ltd. Full timeKey Result Areas (KRAs)1. Guest Satisfaction:• Ensure exceptional guest experiences by providing personalized assistance, addressing inquiries, and resolving issues promptly and courteously.• Monitor guest feedback and satisfaction metrics to identify areas for improvement and implement strategies to enhance overall guest satisfaction.2. Communication...
-
Guest Relations Executive
1 month ago
india Arihant Superstructures Ltd. Full timeReview arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks...
-
Guest Relations Executive
4 weeks ago
india Marriott International Full timePOSITION SUMMARY Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform...
-
Guest Relations Executive
3 weeks ago
india Marriott International Full timePOSITION SUMMARY Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform...
-
Guest Relations Officer
2 months ago
India GMR Infrastructure Full timeLocation: GOA, IN- Company: GMR GOA Intl Airport Ltd.**JOB PURPOSE**: To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and all stakeholders...
-
Guest Relations Officer
2 months ago
India GMR Infrastructure Full timeLocation: GOA, IN- Company: GMR GOA Intl Airport Ltd.**JOB PURPOSE**: To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and all stakeholders...
-
Guest Relations Officer
7 days ago
India GMR Infrastructure Full timeLocation: GOA, IN- Company: GMR GOA Intl Airport LtdJOB PURPOSE:To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and all stakeholders...
-
Guest Relations Executive
3 weeks ago
India Moustache Hostel Full timeWe are looking for a Guest Relations Executive to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll...
-
Guest Relations Executive
1 month ago
india Celebritysecrets Full time``` Company Description Celebrity Secrets is a leading provider of advanced skincare solutions dedicated to enhancing the beauty and confidence of our clients. With a team of experienced professionals and state-of-the-art technology, we offer a wide range of Skincare services tailored to individual needs. Role Description This is a full-time on-site role...
-
Guest Relations Executive
7 days ago
India Moustache Hostel Full timeWe are looking for a Guest Relations Executive to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll...
-
Guest Relations Officer
3 weeks ago
India GMR Infrastructure Full timeLocation: GADL Goa (GA12PJ01), IN- Company: GMR GOA Intl Airport Ltd.**ORGANISATION CHART**: To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if...
-
Guests Relations Specialist
2 weeks ago
india Pause Experience Company Full timeJob Description job brief: a great experience starts with the people who deliver it, we believe that delivering unforgettable pausing experience starts with our front line, our Guest Relations Specialist, who are the main touch point with our guests that ensure all their requests are met and are all satisfied with the experience. are you equipped with the...
-
Guest Relations Officer
7 days ago
India GMR Infrastructure Full timeLocation: GADL Goa (GA12PJ01), IN- Company: GMR GOA Intl Airport LtdORGANISATION CHART:To ensure all the VVIP, VIP and CIP guest movements at the New Goa International airport are seamless, prompt, professional and are delivered with highest customer service experience. This shall include end to end coordination with guest, their protocol teams (if any) and...
-
Guest Relation Manager
4 weeks ago
india GlobWorks Full timeJob Description Rixos Premium Saadiyat is a luxury hotel located in Abu Dhabi, UAE. The hotel is committed to providing exceptional guest experiences and has a team of highly skilled and experienced staff. We seek a passionate and experienced Guest Relations Manager to join their team.Job Summary:The Guest Relations Manager oversees and manages all aspects...
-
Guest relationship executive
2 weeks ago
india Naukripay Full timeJob Description Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel.Requirements meeting with...
-
Guest Service Associate
7 days ago
India Holiday Inn Full timeDuties and responsibilities Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact CRT/CMT or administer first aid/CPR as required....
-
india GlobWorks Full timeJob Description Luxurious resort located on the pristine Saadiyat Island, offering its guests an unforgettable experience with an unparalleled blend of traditional Arabian hospitality and modern luxury. The resort boasts elegant accommodation options, exquisite dining venues, and world-class leisure facilities, including a private beach, a water park, and a...
-
India GlobWorks Full timeJob Description Luxurious resort located on the pristine Saadiyat Island, offering its guests an unforgettable experience with an unparalleled blend of traditional Arabian hospitality and modern luxury. The resort boasts elegant accommodation options, exquisite dining venues, and world-class leisure facilities, including a private beach, a water park, and a...
-
Shift in Charge
3 days ago
India GMR Infrastructure Full timeLocation: Delhi, IN- Company: Delhi Intl Airport Ltd**JOB PURPOSE**: Effectively facilitate all VVIPs / VIPs / CIPs / Celebrities/ Government authorities/ Specified Guests who travel via IGIA, support the shift-in charge and monitor the outsource staff on the floor. **ORGANISATION CHART**: **KEY ACCOUNTABILITIES**: - To be able to coordinate with Airlines...