Guest Relations Executive

7 days ago


India Moustache Hostel Full time
We are looking for a Guest Relations Executive to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities:

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Manage front desk tasks assigned to you
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to General Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements and skills

  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customeroriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and timemanagement skills
  • Diploma or BSc/BA in Hospitality Management is preferred

Location:

  • Jaipur


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