![Nova Analytic Labs](https://media.trabajo.org/img/noimg.jpg)
Customer Service and Administrative Manager
7 days ago
The statements below reflect the general responsibilities and requirements for the position, but may not describe all the work requirements inherent in the job. It is the responsibility of the employee to comply with Good Laboratory Practices, ISO/IEC 17025 and other state mandated certifications.
Nova Analytic Labs is a startup business interested in energetic, dedicated and experienced individuals to join our team. Our first laboratory location was in Portland, ME and we are now expanding to Albany NY in a joint Venture with CTND. The person that fills this role will join CTND as one of the first team members. Everyday will be an opportunity to design innovative and create efficient solutions to daily operations and support the high quality and rapid testing experience provided by Nova/CTND.
This role will initially be a mixed role. The primary focus will be to provide administrative support as it relates to laboratory launch tasks. The other focus will initially be on supporting sales, customer service and marketing related launch tasks. This position will work with the laboratory to assist in requisitioning, coordination of lab technicians, remote samplers, and field sampling as needed.
This position will also be required to be available to be on the road at least 1 day per week to function as a sample courier. The duties involve using the company vehicle to travel to client sites and pickup samples for testing.
Duties and Responsibilities
- Highly proficient with software and technology solutions. Advanced computer user skills required.
- Responsible for providing day-to-day supervision over administrative tasks
- Responsible for receipt and transfer of samples
- Function as an occasional sample courier using company provided vehicle
- Responsible for maintaining sample logs and chain of custody
- Responsible for accurate data entry when necessary
- Responsible for understanding and following all necessary SOPs
- May be required to provide support and training to clients on-site
- Ensures resolution of ordering errors before samples are returned to clients
- Assists administrative team with sales and marketing projects
- Provides orientation and performance feedback on appropriate staff
- Reviews policies and procedures to meet specific guidelines
- Ensures prompt resolution of clerical errors
- Maintains documentation and resolution of problem samples
- Responsible for data entry and review, both in oversight and production
- Responsible for documentation and resolution of customer complaints
- Works as a liaison between laboratory, client base and lab management
- Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
- Field calls, emails from clients
- On-board clients as necessary
- Aid in procurement of new clients
- Organize promotional materials, marketing outreach
- Monitor communication platforms
Requirements
- Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus.
- Bachelor's degree with management experience preferred
- 2 years college course work or high school diploma
- 1-3 years of administrative experience, supervisory role preferred
- Preferred experience in the cannabis testing, food testing or environmental testing field
Benefits Medical
Dental
Vision
PTO
Company Shares
Requirements
Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus. Bachelor's degree with management experience preferred 2 years college course work or high school diploma 1-3 years of administrative experience, supervisory role preferred Preferred experience in the cannabis testing, food testing or environmental testing field
-
Customer Service Administrator
2 weeks ago
india Sécheron Hasler Group Full timeSécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron...
-
IT Service Management Administrator
1 week ago
india EnableSA (Pty) Ltd Full timeJob Description As the IT Service Management Administrator, you will be responsible for providing the general support, administration, and maintenance of our Company’s new ITSM software and associated applications. Will work closely with the external ITSM implementation partner to roll out a the ITSM software and take over the ongoing management...
-
Administrative Customer Service
7 days ago
india Trinity Pension Consultants Full timeJob Description If you enjoy providing excellent customer service, following detailed processes, and are looking for a rewarding career with a growing company, Trinity Pension Consultants might be the right place for you! Who We Are: Trinity Pension Consultants, Inc. is a leading regional, independent and non-producing Third-Party Administration firm...
-
Client Services Administrator
2 weeks ago
India EmpHire Full timeJob Description Freelance Middle Office Support | Dutch fluency. Location: Amsterdam Contract Duration: 1 years ( with high potential for extension) Are you a highly skilled Middle Office Support freelancer looking for a great opportunity in Amsterdam?We are seeking a dedicated professional to deliver high-quality services and manage a variety of client...
-
Client Services Administrator
2 weeks ago
india EmpHire Full timeJob Description Freelance Middle Office Support | Dutch fluency. Location: Amsterdam Contract Duration: 1 years ( with high potential for extension) Are you a highly skilled Middle Office Support freelancer looking for a great opportunity in Amsterdam?We are seeking a dedicated professional to deliver high-quality services and manage a variety of client...
-
Repairs Customer Service Manager
7 days ago
india CRA GROUP LIMITED Full timeJob Description As a middle manager within the Council, you will: • Lead, manage and motivate the team to deliver high performance. • Ensure that corporate/departmental people practices are understood and implemented within your service. • Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation....
-
Associate Customer Service Manager
2 weeks ago
india IDFC FIRST Bank Full timeJob Title – Associate Customer Service Manager Place of work – Haryana Business Unit - Retail Banking Function - Operations Job Purpose : The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The...
-
Executive- Licensing Administrator
3 weeks ago
india Product and Technology Full timeJob Purpose: A Software Licensing Administrator plays a crucial role in managing and overseeing optimisation of our software licensing. This role involves attention to detail and effective communication with various stakeholders. If you’re passionate about licensing and enjoy working in a dynamic environment, this could be an exciting career...
-
Executive- Licensing Administrator
2 weeks ago
India Product and Technology Full timeJob Purpose: A Software Licensing Administrator plays a crucial role in managing and overseeing optimisation of our software licensing. This role involves attention to detail and effective communication with various stakeholders. If you're passionate about licensing and enjoy working in a dynamic environment, this could be an exciting career path...
-
Senior Customer Services
2 weeks ago
India Aloha Consulting Group Full timeJob Description ACG_1947_JOBOur client is an international logistics company in Vietnam who is looking for a qualified candidates to join their firm:Handle customer inquiries and requests via phone, email, and in-person in both the local language and English.Resolve complex customer issues and complaints, escalating to the Customer Service Manager when...
-
Customer Service Production Manager
7 days ago
india TalentRemedy Full timeJob Description With a focus on delivering remarkable customer experiences and superior construction quality, our client specializes in luxury renovations ranging from primary suites and kitchens to whole-house and condo remodels. They have a tradition of excellence for over 35 years and are currently hiring for a Production Manager in McLean, VA. The ideal...
-
Customer Services Representative
4 weeks ago
India Coats Group plc Full time**Date**:30 Aug 2023 **Location**: IN **Company**:Coats Order Management (Improving the Customer experience) - Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. - Responsible for constantly providing high levels...
-
Customer Service Representative
1 month ago
India Atlas Primary Full time**About the Customer Service Representative Position**: The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Problem-solving also comes naturally to Customer Service Representatives. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. Your...
-
Customer Services Representative
2 weeks ago
India Coats Group plc Full timeDate:30 Aug 2023Location:INCompany:CoatsOrder Management (Improving the Customer experience) - Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. - Responsible for constantly providing high levels of service to...
-
Senior Assistant Customer Service Manager
2 weeks ago
India IDFC FIRST Bank Full timeRole/Job Title: Senior Assistant Customer Service Manager Function/ Department: Rural Banking Job Purpose: The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch...
-
Senior Assistant Customer Service Manager
4 weeks ago
india IDFC FIRST Bank Full timeRole/Job Title: Senior Assistant Customer Service Manager Function/ Department: Rural Banking Job Purpose: The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch...
-
Oracle Database Administrator
2 weeks ago
India Corporation Service Company Full timeRole: Oracle Database Administrator Location: Bangalore, Mumbai, or Chennai Schedule: 12:00 . -9:00 . Working Model: Hybrid Introduction: At CSC, we're looking for skilled Oracle Database Administrators (DBAs) who are passionate about managing and optimizing our database environment. As an Oracle DBA, you'll play a crucial role in ensuring...
-
Oracle Database Administrator
3 weeks ago
india Corporation Service Company Full timeRole: Oracle Database Administrator Location: Bangalore, Mumbai, or Chennai Schedule: 12:00 . -9:00 . Working Model: Hybrid Introduction: At CSC, we're looking for skilled Oracle Database Administrators (DBAs) who are passionate about managing and optimizing our database environment. As an Oracle DBA, you'll play a crucial role in...
-
Customer Service Representative
2 weeks ago
India Atlas Primary Full timeAbout the Customer Service Representative Position:The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Problem-solving also comes naturally to Customer Service Representatives. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.Your goal...
-
SQL Database Administrator
1 week ago
India CSC (Corporation Service Company) Full timeRole: SQL Database Administrator - Location: Bangalore/Mumbai/Chennai - Schedule: 12-9 PM - Working Model: Hybrid Intro: As an SQL Database Administrator at CSC, you will play a pivotal role in optimizing and maintaining our databases. Your technical proficiency in SQL database administration and ITIL practices will be instrumental in ensuring the reliable...