Technical Support Engineering

3 weeks ago

hyderabad, India Microsoft Full time

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.


This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• 4+ years of in-depth experience in M365
• Fluent in reading, writing, and speaking English.
• Should have Product and Troubleshooting knowledge in on all types of Migration with Office 365
• Should have Product and Troubleshooting knowledge in Office 365 Identity synchronization – planning, design, and
deployment of AAD connect service for Office 365 identity management.
• Should have Product and Troubleshooting knowledge in implementation on Mail flow / EOP Protection / ATP / Phish /
Spoof concepts,
• Product and Troubleshooting knowledge in analyzing email flow issues using Exchange online protection and hybrid scenarios.
• Product and Troubleshooting knowledge in Analyzing message header information and troubleshooting on mail flow issues.
• Product and Troubleshooting knowledge in Provisioning of mailboxes in Exchange online ( Cloud only , Hybrid ,Migration scenarios).
• Compliance management using journaling, archiving, transport rules and litigation hold, Retention Policies
• Product and Troubleshooting knowledge with MRM / Retention / Labels / E-discovery concepts with in-depth troubleshooting knowledge.
• Product and Troubleshooting knowledge in on Security concepts – Threat Policies, Alert Policies, Attack Simulation, Investigations
• Product and Troubleshooting knowledge in configuring and troubleshooting in Hybrid Exchange Environment
• Good knowledge of PowerShell scripting
• Office 365 Identity synchronization – planning, design, and deployment of AAD connect service for Office 365 identity management.
• Planning and deployment of Exchange Hybrid with Office 365. Working experience on Exchange online migrations.
• Office 365 Tenant to Tenant Migration Structure Planning
• Design and deployment of Exchange 2016 / 2019 on premise environment. Migration from old Exchange version to
latest Exchange environment is an added advantage.
• Product and Troubleshooting knowledge in Azure Active Directory conditional access with office 365 and third-party applications is an added advantage.
• Deep knowledge and Certification to build Enterprise scale end-to-end solutions on Microsoft 365 (E5) security
components such as Microsoft Defender Advanced Threat Protection (ATP), Azure Advanced Threat Protection,
Microsoft Endpoint Data Loss Prevention, Microsoft Information Protection, Microsoft Office 365 Advanced Threat
Protection, advanced e-discovery etc. is an added advantage.
• Deep troubleshooting skills with Exchange Online concepts.
• Must have enthusiasm for learning.
• Passionate about cloud technology.

Responsibilities

* Supporting escalated issues of all Enterprise and Broad commercial customers on phone and remotely
* Scoping and documenting customer scenarios, potential causes and troubleshooting steps
* Effectively communicating with customers and stakeholders via, phone, email or any other available means
* Ensuring compliance with schedules; processes and MS policies and values
* Foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging
situations.
* Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly
technical IT professionals, developers, architects, and executive management.
* Demonstrate leadership through personal responsibility, accountability and teamwork.
* Act as a technical focal point in cooperative relationships with other companies.
* Manage crisis situations that may involve technically challenging issues and diverse audiences.
* Own and resolve technically complex mission critical or politically hot customer issues
* Be responsive to customer needs which may sometimes require outside of normal business hours.
* Maintain strong working knowledge of released products, take ownership for product improvement, and participate in
pre-release activities and BETA programs.
* Interact with other engineers to provide technical action plans or take ownership of cases that require escalation.
* Share knowledge with others through solution documents, contribute to social media, engage technical communities,
build automated self-help solutions and create training.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Technical Support Engineer

    10 hours ago

    Hyderabad, India UE SYSTEMS Full time

    The ideal candidate will be responsible for training and supporting our technology products to implement and to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and internal sales team. Your ability to work in complex networking environment will also make you an ideal...

  • Technical Support Engineer

    1 week ago

    Hyderabad, India Kofax Full time

    Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    1 week ago

    Hyderabad, India Kofax Full time

    Job LevelEntry LevelJob Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India Kofax Full time

    Job Level Entry Level Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, India Kofax Full time

    Job Level Entry Level Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition,...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    1 month ago

    hyderabad, India ValueLabs Full time

    Hi All,Greetings from ValueLabs!!!We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to JD:1+ years' of technical support /Application support experienceStrong experience required in SQLAble to write SQL...

  • Technical Support Engineer

    1 month ago

    Hyderabad, India ValueLabs Full time

    Hi All, Greetings from ValueLabs!!! We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to gummadi.mounisha@valuelabs.comJD:1+ years' of technical support /Application support experienceStrong experience...

  • Technical Support Engineer

    1 month ago

    Hyderabad, India ValueLabs Full time

    Hi All, Greetings from ValueLabs!!! We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to gummadi.mounisha@valuelabs.comJD:1+ years' of technical support /Application support experienceStrong experience...

  • Technical Support Engineer

    1 month ago

    hyderabad, India ValueLabs Full time

    Hi All, Greetings from ValueLabs!!! We are looking for Technical/Application support Engineer with good experience in SQL .This is for Hyderabad location. Work from office. Please find the JD below and interested candidate share your resumes to JD: 1+ years' of technical support /Application support experience Strong experience required in SQL Able to...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience inSQL BIwith 1 2 years of experience onSSIS SSRS SSASWindows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    2 weeks ago

    hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: Technical Support Engineer – Azure ADFExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Roles and Responsibilities:The person in this position will work in a team environment to support applications using Microsoft Data Access Technologies. The role of a Support Engineer within the DS group focuses on delivering high quality...

  • Engineer – Technical Support

    1 month ago

    hyderabad, India Qube Cinema Full time

    Position:  Engineer – Technical Support (Broadcast) Position Count:  1 Location:  Mumbai, Delhi, Chennai and Hyderabad Experience :  Fresher/Experience Job description: The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSIS Experience: 3+ Years Location: Hyderabad Payroll: LTIMindtree Job Description: Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL Server Strong ability to communicate clearly and professionally...

  • Technical Support Engineer

    2 weeks ago

    Hyderabad, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSISExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL ServerStrong ability to communicate clearly and professionally with end...

  • Technical Support Engineer

    5 days ago

    Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 2 Year of Experience on

  • Technical Support Engineer

    5 days ago

    Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 2 Year of Experience on TimesJobs.com.