Technical Support Engineer

3 weeks ago


Hyderabad, India LTIMindtree Full time

Role: MSBI Technical Support Engineer – SSIS

Experience: 3+ Years

Location: Hyderabad

Payroll: LTIMindtree

Job Description:

  • Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL Server
  • Strong ability to communicate clearly and professionally with end customers
  • Strong ability to troubleshoot complex issues in an often-ambiguous environment
  • Experience in support projects and handling customers and feedback survey
  • Performing root cause analysis of customer reported issues
  • Basic understanding of Microsoft Azure
  • Strong ability to analyze interpret and communicate technical errors and solutions
  • This track will be in 24X7 shift model Therefore candidates should be flexible to cover during holidays and weekends

SKILLS:

  • As a Support Engineer you will be involved in
  • Strong communications skills Excellent spoken and written English communication skills
  • Effective polished interaction with customer to gather information
  • Demonstrable troubleshooting skills
  • Cross team collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support
  • Understanding of cloud vs on premise computing


Customer support:

  • Strong customer engagement skills to understand customer needs for Analytics solutions fully.
  • Experience in leading small and large teams in delivering analytics solutions for customers. Have demonstrated ability to define, develop and implement data models and supporting policies, standards, and guidelines.
  • Strong problem solving and troubleshooting skills.



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