Quality Analyst

4 weeks ago

Gurugram, India EXL Full time

Purpose:

The Quality Management Team (QMT) is responsible for the development (governance), implementation (execution), and management of the quality management system (QMS) and promoting a quality culture throughout the organization. The QMT oversees the responsibilities of quality monitoring, thus improving the customer experience, reducing the total cost of defects and errors, establishing quality in our products and processes, and continually seeking to improve the effectiveness of the company’s QMS.

Roles & Responsibilities:

§ Evaluates operations from a strategic level, monitoring that products and services meet quality standards.

§ Collaborates with management and senior staff across departments and roles to establish organizational and departmental quality standards.

  • Develops and teaches quality procedures, processes, programs, and best practices that support continuous improvement of the QMS.

§ Ensures strong lines of communication and working relationships are always maintained across the organization, developing trust and accountability.

§ Conducts industry benchmarking analyses specific to quality, and recommends improvement initiatives.

§ Periodically reports on the status of quality processes and outcomes of Root Cause Analysis to executive leadership and, when required, regulatory agencies.

§ Analyzes existing business processes to identify impediments to quality, flow, and failure modes, collaborating to remove rework and complexity that hinder efficient and effective processes and a lack of quality.

§ Liaises with senior leaders, business process owners, business partners, and associates, to share findings, identify business improvement activities, and develop holistic solutions that solve business problems and address root-cause findings, in the most efficient and effective way, while maintaining adequate quality.

§ Oversees the PQG Training Program, including responsibility for developing the organization’s quality learning and development strategy.

§ Manages the PQG Community of Practice, updating members on key priorities, messaging, and training to be shared and disseminated throughout the organization, and managing quality projects in progress.

§ Leads and participates in proactive continuous improvement and quality focused activities.

§ Drives continuous employee awareness and feedback on quality initiatives, as well as an effective communication and training strategy that includes developing a quality specific reward and recognition program.

§ Supports business units in identifying key quality metrics that should be measured and monitored.

§ Manages and leads the root-cause-analysis framework and resolution processes, to include the designing, documenting, and maintaining organizational standards, processes, and procedures specific to quality and the root-cause resolution frameworks used throughout the organization.

§ Agrees (through governance and collaboration) on the prioritization of issues for further evaluation using industry prioritization and evaluation techniques.

§ Tracks and maintains a database of quality issues, root-cause analyses, recommendations, and business improvement plans to ensure the desired outcomes have been met.

§ Performs other related duties as assigned.


Required Technical Skills:

· Understanding of and experience in implementing Shingo or similar quality frameworks.

· Belting certifications in Lean and/or Six Sigma must be obtained within 12 months of joining the team.

§ Action oriented, being able to see and think outside the box and challenge the status quo.

§ Excellent root cause analysis skills – including but not limited to knowledge and experience of RCA techniques and methodologies (6 Sigma, Lean), and help the appropriate divisional personnel to do the same.

§ A pro-active and analytical approach to problem solving.

§ Strong interpersonal and communication skills (both verbal and written).

§ Good negotiating and influencing skills at all levels.

§ Strong project management skills.

§ The ability to facilitate change.

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