Interaction Analyst
3 weeks ago
Role Purpose
Auditor is responsible to perform the audits for assigned vendors and is responsible to generate the improvement ideas for process, production and agents.
Key Role Deliverables
The candidate will perform the audits for different languages. Auditor to take participate in internal/external calibration and ATA discussions. Auditor to generate the findings/recommendations based on performed audits to improve the agent/vendor performance. Lead the client discussion for the respective LOB to discuss the findings & ideas.
Work Experience ( Mandatory)
1 year of experience in working as a quality analyst Must have knowledge about 7 QC tools Feedback techniques – Written & Verbal
Desirable
Experience as a Quality Analyst in UPI or P2P services PhonePe, PayTM & Google Pay
Required skills and attributes
Demonstrated excellent analytical, creative, and problem-solving skills. An enquiring mind, curiosity, and desire to understand the ‘why’ factor. Must be proficient in Kannada and English language (Written & Verbal). Basic knowledge of MS office & quality reporting.
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Interaction Analyst
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Gurugram, India MattsenKumar Full timeJob Category: Work From Office Job Type: Full Time Job Location: Gurugram Role Purpose Auditor is responsible to perform the audits for assigned vendors and is responsible to generate the improvement ideas for process, production and agents. Key Role Deliverables The candidate will perform the audits for different languages. Auditor...
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