Procurement Support Specialist_ Noida

6 days ago

Noida, India Capgemini Full time

Role & responsibilities

The Procurement Customer Support Specialist will play a hands-on role in supporting Coupa system users across the organization. This includes assisting with onboarding new Coupa users, updating information in existing user profiles, and responding to Coupa access-related support tickets. The specialist will also be responsible for detailing Coupa workflows to internal stakeholders and identifying the appropriate level of system access based on individual user roles and responsibilities. This role requires a strong understanding of Coupa workflows to ensure accurate access provisioning and effective user support.

Primary Responsibilities

  • Provision and manage Coupa user access, including setup, role assignments, catalog access, and approver changes.
  • Identify appropriate level of system access based on individual user roles and responsibilities.
  • Create, update, and deactivate user profiles using Excel-based data entry and exports.
  • Extract and analyze data from Coupa to generate reports and insights for management.
  • Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa.
  • Respond to ServiceNow tickets and provide timely support and training to end-users.
  • Conduct audit log reviews to ensure compliance with internal policies and data accuracy.
  • Deliver ad-hoc and scheduled training sessions to enhance user understanding of Coupa.
  • Monitor help desk trends and user activity to identify areas for process improvement.
  • Collaborate with internal teams to resolve procurement-related issues.
  • Contribute to roadmap development based on user feedback and data insights.

Required Qualifications

  • Minimum 5 years of experience in procurement operations, system administration, or user support.
  • Strong working knowledge of Coupa or similar procurement systems.
  • Advanced proficiency in Microsoft Excel, including data entry, manipulation, and reporting.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent communication and interpersonal skills; ability to clearly explain technical processes to non-technical users.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.

Preferred Qualifications

  • Experience with ServiceNow or similar ticketing systems.
  • Experience in delivering user training or instructional support.
  • Familiarity with procurement tools such as Concur.

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