Branch Head

POSITION OVERVIEW

Job Title:

Branch HeadLocation:

LudhianaOrganisation:

Our Client is Manufacturer in India with a Pan India & Global Retail PresenceReporting To:

Zonal Head

JOB OVERVIEW

The Branch Head will oversee all operational aspects of a premium bath fitting & lighting brand within the designated territory. This role involves leading the team to achieve ambitious sales targets, ensuring outstanding customer service, and managing staff and financial operations with a focus on increasing the brand's revenue to a target of ₹275 crores. The Branch Head will convert market potential into tangible sales through innovative strategies and provide support to company dealers to exceed their targets by offering value-adding proposals. Additionally, the role demands developing, guiding, and leading the team to achieve over 100% productivity and spearheading the branch as a profit center head in the retail function.

KEY RESPONSIBILITIES

Branch Management:Oversee daily operations to ensure smooth functioning.Maintain high operational and service standards.

Sales and Performance:Responsible for generation of sales revenue as per market potential mapping done for each dealer counters.Establish all verticals of the company with majority of Dealers.Convert multi-brand dealers into exclusive dealers for the company focusing on key verticalsRealize the sales targets and walk-in targets set for the company showroom’s each monthEmphasize concept selling to highlight unique propositions of products and services.

Staff Management:Make plans, set targets for each month for each employee and review their achievements week wiseEnsure team and self-make at least define numbers of productive business & meetings per day with external customers.Develop team and bring out more than 100% productivity from each team memberSet clear goals and conduct regular performance reviews to ensure accountability and progression.Identify and address any gaps in skills or performance among team members.Foster a collaborative and supportive team environment.

Budget and Resource ManagementManage the branch budget, ensuring efficient allocation of resources for infrastructure, concept promotions, and projects.Uphold company pricing policies, emphasizing the value provided to customers.Manage branch budgeting, forecasting, and financial reporting.Ensure the branch operates within financial guidelines and targets.

Customer Service:Co-ordinate with Branch Service In charge extend best customer care supportHandle customer complaints and queries promptly and effectively.Monitor customer service feedback to identify areas for improvement.

Compliance and Security:Ensure the branch complies with all company policies and legal requirements.Maintain a secure and safe environment for customers and staff.

Reporting and Analysis:Provide comprehensive reports on branch performance, including sales, customer service, and team efficiency.Review team performance regularly and implement strategies for improvement.

Stakeholder Engagement:Build and maintain positive relationships with clients, enhancing brand loyalty and customer retention.Engage with the community to strengthen brand presence and market penetration.Collaborate with corporate management to align branch objectives with overall company goals.Develop and maintain a network of dealers focused on sustainable and profitable growth.

Market Development and Expansion:Ensure the new customers are added in all segments every month regularly through Business & Market development.Collaborate with marketing and sales teams to create targeted campaigns for different market segments.Continuously assess market conditions and adjust strategies accordingly.Shift focus from mere product selling to market creation, identifying unique customer needs and market niches.

REQUIRED SKILL SET

Education & Qualifications RequiredBachelor’s degree in Business Administration, Finance, or related field. Masters preferred.Minimum 12 Years Plus relevant experience, at least 5 Years senior level experience of management of people, resources & markets,

CompetenciesProficient in managing budgets, financial planning, and analysis to ensure the branch's profitability.Proven track record in meeting or exceeding sales targets, with an ability to develop strategies that cater to customer needs and market demands.Commitment to providing high-quality service, understanding customer needs, and ensuring satisfaction.Capability to formulate, implement, and evaluate business strategies to meet organizational objectives and market conditions.

Personal AttributesExceptional leadership and team management abilities.Superior communication and interpersonal skills to engage stakeholders at all levels.A problem-solver with strong decision-making skills, capable of delivering practical solutions.Ability to thrive in a dynamic environment, managing multiple priorities and deadlines.

APPLICATION PROCESS

Applicants should submit a detailed resume and a cover letter highlighting relevant experience and skills.

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