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Guest Relations Executive

3 months ago

Hyderabad, India Valueline Full time
Consultant/Executive – Guest Relation

The ValueLine Hyderabad location is seeking a highly motivated Greeter with a passion for building a genuine relationship with our clientele. This is an opportunity for those who thrive in a fast-paced environment, see themselves as a true personal ‘advisor’- someone who is seeking to grow their career in a luxury environment, has a strategic sales mindset, willingness to learn and a passion for connecting with our clients.

We value forward thinking individuals and welcome someone who is eager to contribute their creativity and skill set to the success and strong heritage of the brand.

As a Greeter, you will initiate the process on building a genuine relationship with the Client/Customer’s by determining their needs and offering direction to appropriate employees and/or departments. The greeter is a client’s first point of contact within the showroom and sets the tone for the client’s experience while they are with us. The ideal Greeter will manifest the ValueLine Promise to build a genuine relationship and cherish the Client’s time spent at the showroom.

As an employee at ValueLine, you can expect to be provided with industry leading training which offers you an in-depth insight into the premium and luxury retail industry. In addition to this you will receive unparalleled career development opportunities, in addition to learning from the very best talent within the industry.

Roles &ResponsibilitiesWelcome guests as soon as they arrive at the front-officeDrive visitors to the appropriate person and officeAnswer, screen and forward incoming phone calls and e-mails, both internal and external·

Ensure reception area and meeting areas are tidy and presentable, with all necessary stationery and materialProvide basic and accurate information in-person and via phone/e-mail to all the clients, both internal and externalOrder front office supplies and monitor inventory of stock, keeping records of expenses and costs.

Manage calendars and schedule meetings, when required.Give support during events, meetings and other initiatives.Work directly with the general services staff in order to guarantee the best service standards, in line with Company expectations.Create and share daily sales reports, software data entry and monthly reports.Ensure cleanliness of showroom (all floors) instructing office boys and housekeeping staff.Work with the security team to ensure the timely locking and opening of the showroom.

Personal ProfileWilling to work in and promote a team-oriented environment.Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.Consistently show a positive attitude & take responsibility for own actions.Must be results driven and flexible to change·

High School graduate or equivalent with

knowledge of Ms Office·

One year office support experience.·

Good communication in English, Hindi & Telugu (preferable).·

Knowledge of office practices and procedures including office protocol and various filing procedures.·

Good oral communication and interpersonal skills. Ability to read, write, and follow directions.

About ValueLine:Valueline is in the business of improving the lifestyle, health and wellness of our clients by providing luxury products of supreme quality since 2002. We identify world-class luxury brands in Sanitary Ware, Bath Fittings, Wellness Products, Modular Kitchens and Wardrobes, Tiles and Wooden flooring, Aluminium Windows and Doors and Home Automation solutions to bring them to India. We take pride in contributing to some of the biggest and iconic projects in India with our exclusive product range and unparalleled customer service. We put our customer at the centre of all our activities.