Cluster Clinical Operations Manager

2 weeks ago

Agra, India Mom's Belief Full time

Department: Clinical Services

Area of Function: Center Operations

Job Type: Full Time

Job Location: Agra Kanpur -U.P. Kolkata Korba Lucknow Mumbai Pune Punjab Punjagutta Raipur -Chhattisgarh Ranchi Rourkela Ujjain

Travel: Yes

  • Parent Management:
  • Ensure smooth handling of parent inquiries across centres.
  • Build and maintain strong relationships with parents to enhance trust and engagement.
  • Regularly collect and analyse feedback from parents to improve services and satisfaction levels.

  • Promptly address and resolve parent grievances and queries, ensuring a seamless customer experience.

  • Initial Parent Interaction for Conversion:

  • Lead initial interactions with parents to communicate the benefits and value of Mom's Belief programs.

  • Drive the conversion of inquiries into enrolment's through consultative discussions .

  • Child Goal Planning & Journey Management:

  • Collaborate with therapists to create individualized and measurable goal plans for each child.
  • Oversee the implementation of these plans to ensure every child's journey is seamless and result-oriented.

  • Review child progress periodically with therapists and parents, addressing concerns proactively.

  • Therapist Coordination & Alignment:

  • Ensure consistent alignment with therapists to deliver optimal outcomes.
  • Conduct performance reviews, provide feedback, and address any therapist challenges.

  • Plan regular capacity-building sessions to enhance therapist skills and knowledge.

  • P&L Accountability:

  • Drive overall profitability of the assigned centers by meeting revenue and expense targets.
  • Set and achieve enrollment targets in line with organizational goals.

  • Monitor financial performance, manage budgets, and take corrective actions to maintain profitability.

  • Operational Excellence:

  • Oversee the smooth functioning of operations at all centers in the zone.
  • Implement and uphold standard operating procedures (SOPs) to ensure consistent service delivery.

  • Optimize resource utilization and efficiency across centers to achieve operational objectives.

  • Team Leadership & Development:

  • Lead, mentor, and manage centre teams, fostering collaboration and high performance.
  • Drive employee engagement

  • Ensure alignment of centre staff with organisational objectives and core values.

  • Qualifications:

  • Bachelor's or master's degree in OT, Psychology, Speech, or a related field.
  • Minimum 7 years of experience in operations or center management, preferably in the healthcare or therapy sector.
  • Strong interpersonal and communication skills.

  • Business Acumen.

  • Key Competencies:

  • Leadership and team management.
  • Strategic thinking and decision-making.
  • Empathy and a customer-centric approach.

  • Ability to multitask and manage operations across multiple locations.

  • Work Environment:

  • Regular travel to different centers within the assigned zone.
  • Interaction with diverse teams, including therapists, parents, and operational staff.
  • Dynamic and fast-paced, focused on delivering high-quality outcomes.

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