Customer Support Officer

3 weeks ago

Agra, India Meenakshi Speech & Hearing Clinics P(Ltd.) Full time

Company Description

Meenakshi Speech & Hearing Clinics Pvt. Ltd. is a leading centre for hearing, speech, and language disorders in Delhi and North India, established by Mrs. Meenakshi Wadhera.

With over 25+ years of experience, MSHC is committed to improving the lives of individuals with hearing and speech impairments using state-of-the-art technology. Renowned for its quality of service and high standards of professionalism, MSHC stands out among its competitors. Our mission is to provide exceptional care and make a significant difference in the lives of our patients.

Role:

Customer Support Officer (Agra)

We are looking for a
dynamic and experienced Customer Support Officer

to join our team in
Agra.

The ideal candidate should bring professionalism, organisational skills, and a patient-first approach to ensure smooth clinic operations. The Front Desk Receptionist will be responsible for managing front desk operations, attending to visitors, handling phone calls with proper etiquette, and providing excellent customer service. Additionally, the role includes clerical tasks, including maintaining records, scheduling appointments, and ensuring the smooth operation of the Clinics.

Key Responsibilities:

  • Welcome and courteously assist patients and visitors.
  • Manage front desk operations, including calls, appointments, and patient records.
  • Handle data entry, reports, and maintain accurate databases using MS Excel.
  • Coordinate with Head office, audiologists, branches and clinic staff for daily workflow.
  • Daily follow-up with the customer and closing the Sale.

Required Qualifications & Skills:

  • Education:

Bachelor's degree (mandatory).
- Experience:

4–5 years of experience as a Receptionist in a Clinic or Hospital.
- Location:

Agra
- Proficiency in
MS Excel and data handling.
- Strong communication and interpersonal skills.
- Ability to multitask, stay organised, and maintain a professional demeanour.

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