Walkin- 17th Sep | 12 PM to 3 PM | Customer Service Specialist for Air India Process | Excellent communication skills

5 days ago

Gurugram, India Praxis Services Pvt. Ltd. Full time

**Contact person- Prerna Dewan,

Company Description**

Praxis Services Pvt. Ltd. manages business processes for Hotels & Travel companies, specializing in reservation sales and online sales solutions. Established in 2012, the company combines process expertise, information technology, and analytical capabilities to provide a wide range of Revenue Optimization services. Praxis operates from a state-of-the-art global delivery center in Gurgaon, NCR New Delhi, India. The company offers CRM platforms for voice, email, and chat processes, integrating various distribution platforms to create market intelligence and lead generation. Additionally, Praxis manages over 7000 hotel rooms daily for revenue optimization.

Role Description

This is a full-time on-site role as a Customer Service Specialist for the Air India Process at Praxis Services Pvt. Ltd. in Gurgaon. The Customer Service Specialist will be responsible for handling customer inquiries and complaints through calls, emails, and chat. They will provide information about flight schedules, fares, and make reservations. The role involves ensuring customer satisfaction by resolving issues promptly and enhancing the overall customer experience. The individual will also need to follow up on customer interactions and manage customer data regarding their travel experiences.

Qualifications

  • Expeditor and Expediting skills
  • Project Management abilities
  • Inspection and Logistics Management skills
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Proficiency in CRM and reservation systems
  • Previous experience in the travel or hospitality industry is a plus
  • Bachelor's degree in Business, Hospitality, or related field is preferred

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