Gurgaon is hiring Quality Analyst

4 days ago

Gurugram, India Ienergizer Full time

Job description

  • Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines
  • Audit Customer responses received through surveys to identify improvement areas
  • Conduct daily briefings, refresher sessions on regular basis
  • Make recommendations to help reduce errors, and improve revenue generations
  • Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues
  • Assist in implementing changes or modifications to the Quality Assurance department s evaluation process
  • Analyze the root causes for the defects identified through the audits using basic quality tools
  • Report, accurately promptly, the root causes of the defects to the business units
  • Analyze trends and submit recommendations to Management for the top identified defects
  • Train new hires on all Quality metrics and guidelines
  • Flexibility with Shifts

Skills:

  • Good knowledge of Sales Process
  • Ability to handle Internal and External Customer Issues/rate Customer
  • Strong Analytical bend of mind
  • Should be able to question the status quo
  • Patience level should be very high
  • Ownership to resolve queries
  • Number Friendly and Quick with basic Number based Calculations
  • Excellent Understanding of Customer Satisfaction
  • Must be able to Continuously Enhance Selling Skills of agents
  • Excellent Presentation, Feedback Coaching skills.
  • Technical knowledge of English communication intonation, syllable, punctuation etc.
  • Receptiveness to change, and ability to drive changes
  • Ability/readiness to work in sales driven environment
  • Customer service attitude
  • Excellent People management skills
  • Self-driven / motivated

Walkin Interview - Ienergizer Plot , Udyog Vihar Phase 3, Sector 19, Gurugram, Haryana

Walkin Between 22-Sep-25 to 25-Sep-25

Timings:- 10:30 AM to 4 PM

Call Vinay HR @

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