Hotel Reservations Manager

2 weeks ago


delhi, India TRAVELBULLZ.COM Full time
TRAVELBULLZ.COM is a wholesale booking engine that provides intelligent travel solutions worldwide. With over 150,000 hotels in more than 100 countries worldwide, we offer a variety of tours, transfers, and attractions. We are deeply committed to providing quality service to our channel partners.
Role Description
This is a full-time on-site role in New Delhi for a Hotel Reservations Manager.
Responsibilities for Hotel Business PNL and KPI include but not limited to :
Overall Management of Hotel Reservations Team and KPIs
Compliance of SOP, TAT and SLA with internal and external customers
Escalation Management and Guest Service Excellence
Emergency number management
Conflict and Dispute resolution
Negotiating with hotels/suppliers for query resolution.
Teams / Line/ WhatsApp/ Skype management with clients and partners
Monitoring and review of daily task management
Daily, weekly and monthly reports.
Review, analyse and forecast operations requirements and implement processes to ensure smooth operations.
Effective inter-departmental coordination to forecast and resolve issues.
I want you to please maintain positive and productive coordination with hotel and travel partners.
Hiring and Training.
Supervise daily work & roster management,
Eligibility & Skillset Required:
Min of 5-7 yrs. of experience in the travel industry.
Knowledge of online booking engines, B2B Business, and Hotel processes.
Leadership skills
Problem-solving, Decision Making, Mentoring, Planning
Attention to detail
Strategy, Team Management, Interpersonal Skills
Display initiative, ownership and capability of making sound judgements.

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