[High Salary] Hotel Reservations Manager

3 weeks ago


Delhi, India TRAVELBULLZ.COM Full time
TRAVELBULLZ.COM is a wholesale booking engine that provides intelligent travel solutions worldwide. With over 150,000 hotels in more than 100 countries worldwide, we offer a variety of tours, transfers, and attractions. We are deeply committed to providing quality service to our channel partners.

Role Description

This is a full-time on-site role in New Delhi for a Hotel Reservations Manager.

Responsibilities for Hotel Business PNL and KPI include but not limited to :

- Overall Management of Hotel Reservations Team and KPIs- Compliance of SOP, TAT and SLA with internal and external customers- Escalation Management and Guest Service Excellence- Emergency number management- Conflict and Dispute resolution- Negotiating with hotels/suppliers for query resolution.- Teams / Line/ WhatsApp/ Skype management with clients and partners- Monitoring and review of daily task management- Daily, weekly and monthly reports.- Review, analyse and forecast operations requirements and implement processes to ensure smooth operations.- Effective inter-departmental coordination to forecast and resolve issues.- I want you to please maintain positive and productive coordination with hotel and travel partners.- Hiring and Training.- Supervise daily work & roster management,

Eligibility & Skillset Required:

- Min of 5-7 yrs. of experience in the travel industry.- Knowledge of online booking engines, B2B Business, and Hotel processes.- Leadership skills- Problem-solving, Decision Making, Mentoring, Planning- Attention to detail- Strategy, Team Management, Interpersonal Skills- Display initiative, ownership and capability of making sound judgements.

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