Oracle Service Cloud Developer

2 days ago

Greater Bengaluru Area, India Overhead Door Global Capability Center Full time

Position Function:

The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.


Essential Duties and Responsibilities

  • Provide subject matter expertise with the Oracle Service CX or Oracle Field Service Cloud application environment
  • Understanding of key contact and solution center models to best customer experience
  • Understanding of the various customer channels to interact with contact center, such as phone support, click to chat, video chat, email
  • Understanding of Field Service business process from quoting, scheduling, dispatching, debrief, preventative maintenance and invoicing
  • Configure and/or setup Oracle Service CX or Field Service Cloud to support business requirements
  • Document / develop detail business requirements through interviewing business team members and/or workshops
  • Provide end user support for questions, issues, and requests.
  • Support development team members with subject matter expertise from business area responsible
  • Support unit and business testing by documenting test cases / business scenarios and execute/facilitate testing to validate solutions
  • Work cooperatively and collaboratively with other team members


Skills/Experience Requirements

5+ years’ experience in implementing and supporting Oracle Service CX or Field Service Cloud

Experienced with contact center operations or field service operations.

Ability to provide technical guidance or business process expertise on complex projects and enhancements.

Problem solving and troubleshooting skills with the ability to exercise mature judgment

Highly organized, process oriented and strategic mindset

Good interpersonal communication skills (verbal and written) to support a team environment




Education Requirements

Bachelor’s degree or higher in information technology, computer science, systems engineering or equivalent degree


Special Requirements :

Communications – Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation skills.


Overall – Ability to work in fast-paced environment while being self-motivated, pleasantly aggressive, assertive, realistically ambitious with high personal ethics. Develop a professional relationship with co-workers and end-users with a positive influence. Have the discipline to follow established methodology while seeking ways to improve the process.

  • Oracle Service Cloud Developer

    3 weeks ago

    Greater Bengaluru Area, India SMC Squared India Full time

    Position Function: The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements. Essential Duties and Responsibilities - Provide subject matter expertise with the...

  • Oracle Service Cloud Developer

    3 weeks ago

    Greater Bengaluru Area, India SMC Squared India Full time

    Position Function: The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements. Essential Duties and Responsibilities Provide subject matter expertise with the...

  • Oracle Service Cloud Developer

    3 weeks ago

    Greater Bengaluru Area, India SMC Squared India Full time

    Position Function:The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.Essential Duties and ResponsibilitiesProvide subject matter expertise with the Oracle...

  • Oracle Service Cloud Developer

    4 days ago

    Greater Bengaluru Area, India Overhead Door Global Capability Center Full time

    Position Function:The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.Essential Duties and ResponsibilitiesProvide subject matter expertise with the Oracle...

  • Cloud Implementation Architect

    2 weeks ago

    Greater Bengaluru Area, India Oracle Full time

    Must Have Skills - - Bachelor’s or Master’s degree in Computer Science, engineering, maths or equivalent experience - Minimum 10 years in Architecting solutions for large enterprise systems in cloud. - Minimum 10 years working experience in wide range of Oracle products and technologies, including SAAS products (ERP, WMS, HCM, and others), Oracle Fusion...

  • Oracle Cloud EPM FCCS Architect

    2 weeks ago

    Greater Delhi Area, India Oracle Full time

    Position: Oracle Cloud EPM Architect ( Cloud ) Location: PAN India Job Summary: Oracle Cloud EPM Architect will be responsible for designing and implementing Oracle Cloud Enterprise Performance Management (EPM) solutions that align with our business goals and improve overall performance. This role involves working closely with stakeholders to understand...

  • Cloud Implementation Architect

    2 weeks ago

    Greater Bengaluru Area, India Oracle Full time

    Must Have Skills - Bachelor’s or Master’s degree in Computer Science, engineering, maths or equivalent experience Minimum 10 years in Architecting solutions for large enterprise systems in cloud.Minimum 10 years working experience in wide range of Oracle products and technologies, including SAAS products (ERP, WMS, HCM, and others), Oracle Fusion...

  • Oracle Cloud EPM FCCS Architect

    2 weeks ago

    Greater Delhi Area, India Oracle Full time

    Position: Oracle Cloud EPM Architect ( Cloud ) Location: PAN India Job Summary: Oracle Cloud EPM Architect will be responsible for designing and implementing Oracle Cloud Enterprise Performance Management (EPM) solutions that align with our business goals and improve overall performance. This role involves working closely with stakeholders to understand...

  • Oracle Cloud EPM FCCS Architect

    2 weeks ago

    Greater Delhi Area, India Oracle Full time

    Position: Oracle Cloud EPM Architect ( Cloud )Location: PAN IndiaJob Summary:Oracle Cloud EPM Architect will be responsible for designing and implementing Oracle Cloud Enterprise Performance Management (EPM) solutions that align with our business goals and improve overall performance. This role involves working closely with stakeholders to understand their...

  • Oracle Analytics Architect

    6 days ago

    Greater Bengaluru Area, India Oracle Full time

    We are looking for a highly skilled and experienced Oracle Analytics Architect to design, implement, manage data architecture and analytics solutions using Oracle technologies, and oversee complex data architectures and analytics solutions. The ideal candidate will possess a deep understanding of Oracle Analytics, Oracle databases, and related tools to build...

  • Oracle Cloud Services Expert

    7 days ago

    Bengaluru, Karnataka, India Oracle Full time

    Company Overview:Oracle is a global leader in enterprise software and cloud computing. Our mission is to help organizations around the world build technology infrastructure that is secure, reliable, and scalable. Job Description:We are seeking a highly skilled Principal Consultant to join our team. The ideal candidate will have 7+ years of experience in...

  • Cloud Security Architect

    5 days ago

    Greater Bengaluru Area, India Oracle Full time

    As a Cloud Security Architect at Oracle, you will be responsible for designing and implementing secure cloud solutions. With a focus on delivering high-quality results within tight deadlines, you will work closely with cross-functional teams to ensure the successful implementation of complex business solutions.You will analyze business needs to help ensure...

  • Oracle CX Sales

    3 weeks ago

    Bengaluru, India Oracle Full time

    We are looking for experienced consulting professionals who understand solutions, business processes, and technology designs within the Oracle CX Sales & B2B Service Cloud applications. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading CX enterprise...

  • Oracle cx sales

    7 days ago

    Bengaluru, India Oracle Full time

    We are looking for experienced consulting professionals who understand solutions, business processes, and technology designs within the Oracle CX Sales & B2 B Service Cloud applications. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading CX enterprise...

  • Oracle Cloud Consultant

    7 days ago

    Bengaluru, Karnataka, India Oracle Full time

    We are seeking a talented Oracle Cloud Consultant to join our team. As an Oracle Cloud Consultant, you will be responsible for providing expert-level support for Oracle Fusion Recruiting Cloud and Core HCM modules.You will work closely with customers to resolve complex technical issues, optimize their use of Oracle solutions, and ensure their systems are...

  • Oracle CX Sales

    2 days ago

    Bengaluru, India Oracle Full time

    We are looking for experienced consulting professionals who understand solutions, business processes, and technology designs within the Oracle CX Sales & B2B Service Cloud applications. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading CX enterprise...

  • Cloud Security Architect

    7 days ago

    Greater Bengaluru Area, India Oracle Full time

    The SecDevOPS team at Oracle is focused on delivering secure OCI service delivery and helping customers establish operational controls through deep knowledge of cloud-native application development, event-driven architectures, microservices, DevOps, Infrastructure-as-code, continuous integration, and automated deployment.Key Responsibilities:Actively engage...

  • Oracle Field Service Cloud Functional Consultant

    7 days ago

    Bengaluru, Karnataka, India Oracle Full time

    **Job Summary:**We are seeking a highly skilled and experienced Oracle Field Service Cloud functional consultant to join our team.**About the Role:**This is an exciting opportunity for a talented individual to work with Oracle products, providing expert-level support and guidance to customers.**Responsibilities:**Provide technical expertise in Oracle Field...

  • Senior Cloud Delivery Specialist

    5 days ago

    Greater Bengaluru Area, India Oracle Full time

    The Senior Cloud Delivery Specialist at Oracle will be responsible for ensuring the successful implementation of non-routine and complex business solutions. This individual will analyze business needs to help ensure Oracle's solution meets the customer's objectives by combining industry-standard methodologies and product knowledge.You will effectively apply...

  • Cloud Security Solutions Architect

    18 hours ago

    Greater Bengaluru Area, India Oracle Full time

    OverviewWe are seeking a highly skilled DevSecOps Lead to join our team at Oracle. As a member of our SecDevOPS team, you will be responsible for delivering secure OCI service delivery and helping customers establish operational controls through deep knowledge of cloud-native application development.ResponsibilitiesIn this role, you will actively engage with...