Oracle Service Cloud Developer

4 weeks ago

Greater Bengaluru Area, India Overhead Door Global Capability Center Full time

Position Function:

The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.


Essential Duties and Responsibilities

  • Provide subject matter expertise with the Oracle Service CX or Oracle Field Service Cloud application environment
  • Understanding of key contact and solution center models to best customer experience
  • Understanding of the various customer channels to interact with contact center, such as phone support, click to chat, video chat, email
  • Understanding of Field Service business process from quoting, scheduling, dispatching, debrief, preventative maintenance and invoicing
  • Configure and/or setup Oracle Service CX or Field Service Cloud to support business requirements
  • Document / develop detail business requirements through interviewing business team members and/or workshops
  • Provide end user support for questions, issues, and requests.
  • Support development team members with subject matter expertise from business area responsible
  • Support unit and business testing by documenting test cases / business scenarios and execute/facilitate testing to validate solutions
  • Work cooperatively and collaboratively with other team members


Skills/Experience Requirements

5+ years’ experience in implementing and supporting Oracle Service CX or Field Service Cloud

Experienced with contact center operations or field service operations.

Ability to provide technical guidance or business process expertise on complex projects and enhancements.

Problem solving and troubleshooting skills with the ability to exercise mature judgment

Highly organized, process oriented and strategic mindset

Good interpersonal communication skills (verbal and written) to support a team environment




Education Requirements

Bachelor’s degree or higher in information technology, computer science, systems engineering or equivalent degree


Special Requirements:

Communications – Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation skills.


Overall – Ability to work in fast-paced environment while being self-motivated, pleasantly aggressive, assertive, realistically ambitious with high personal ethics. Develop a professional relationship with co-workers and end-users with a positive influence. Have the discipline to follow established methodology while seeking ways to improve the process.

  • Oracle Cloud EPM Architect

    4 months ago

    Greater Delhi Area, India Oracle Full time

    Position: Oracle Cloud EPM Architect ( Cloud ) Location: Mumbai or NCR/Delhi Job Summary: Oracle Cloud EPM Architect will be responsible for designing and implementing Oracle Cloud Enterprise Performance Management (EPM) solutions that align with our business goals and improve overall performance. This role involves working closely with stakeholders to...

  • Oracle Cloud EPM Architect

    4 months ago

    Greater Delhi Area, India Oracle Full time

    Position: Oracle Cloud EPM Architect ( Cloud )Location: Mumbai or NCR/DelhiJob Summary:Oracle Cloud EPM Architect will be responsible for designing and implementing Oracle Cloud Enterprise Performance Management (EPM) solutions that align with our business goals and improve overall performance. This role involves working closely with stakeholders to...

  • Cloud Integration Architect

    3 weeks ago

    Greater Bengaluru Area, India Oracle Full time

    About the RoleWe are seeking a highly skilled Cloud Integration Architect to join our team at Oracle. As a key member of our integration team, you will play a critical role in designing, implementing, and delivering complex cloud-based integration solutions.Job DescriptionThe ideal candidate will have a strong background in software development,...

  • Oracle Cloud@Customer and Oracle Cloud Infrastructure Specialist

    6 months ago

    Bengaluru, India Oracle Full time

    Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sale. Career Level - Career Level - As a Senior Sales Consultant, you will be responsible for...

  • Oracle CX Sales and B2B Service

    6 months ago

    Bengaluru, India Oracle Full time

    Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...

  • Oracle Cloud CPQ Cloud Manager

    6 months ago

    Bengaluru, India Oracle Full time

    Oracle Global Services Center (GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total...

  • Principal Cloud Engineer

    2 months ago

    Bengaluru, India Oracle Full time

    Location:Hyderabad, Noida, or BengaluruJob description displayed in the job postingLead the design and execution of cloud implementation strategies, focusing on Oracle Data Integrator (ODI) and Oracle Integration Cloud (OIC).Utilize in-depth knowledge of OCI products and services to architect robust and scalable cloud implementation solutions tailored to...

  • Artificial Intelligence Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    About Us">Oracle is a leading technology company that provides innovative cloud services. Our mission is to provide an immersive AI experience on Oracle Cloud, leveraging our expertise in artificial intelligence and machine learning.

  • Engineering manager

    4 weeks ago

    Bengaluru, India Oracle Full time

    Role : Engineering Manager (M2)Org : Oracle Cloud Infrastructure (OCI)Team : Cloud Security and IdentityYears of experience : 10+ yearsRequirement : People management experience, Java backend experience.Job Description :Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.As a...

  • Engineering Manager

    4 weeks ago

    Bengaluru, India Oracle Full time

    Role : Engineering Manager (M2)Org : Oracle Cloud Infrastructure (OCI)Team : Cloud Security and IdentityYears of experience : 10+ yearsRequirement : People management experience, Java backend experience.Job Description :Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.As a...

  • Oracle Cloud SCM Instructor

    6 months ago

    Bengaluru, India Oracle Full time

    As a member of Oracle Customer Success you will join a team of SMEs charged with supporting Oracle University’s Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to the Cloud Learning Subscriptions, Live Training Sessions,...

  • Cloud Engineering Infrastructure Developer

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    Oracle is revolutionizing the healthcare industry with its new organization, Oracle Health Applications & Infrastructure. As a key member of this team, you will be responsible for designing and building cloud-centric applications from the ground up.We are looking for skilled engineers with expertise in software engineering, distributed systems, identity,...

  • Integration consultant(OIC/SOA)

    6 months ago

    Greater Bengaluru Area, India Oracle Full time

    A Principal Cloud Developer - Integration should be a proven technical leader in the integration space who is eager to learn about and work with Oracle's cutting-edge Integration Cloud products. The candidate will be expected to contribute to the architecture, design, and development of complex integration projects and to have strong development, technical,...

  • Integration consultant(OIC/SOA)

    6 months ago

    Greater Bengaluru Area, India Oracle Full time

    A Principal Cloud Developer - Integration should be a proven technical leader in the integration space who is eager to learn about and work with Oracle's cutting-edge Integration Cloud products. The candidate will be expected to contribute to the architecture, design, and development of complex integration projects and to have strong development, technical,...

  • Oracle CSS-Advanced Customer Services-Oracle SAAS/FINANCE/ Cloud Analyst

    6 months ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Oracle is seeking a highly skilled Cloud Support Engineer to join our Observability team.About the RoleWe are looking for an experienced engineer who can troubleshoot complex issues with Oracle Cloud Infrastructure Observability and Management (O&M) products.This role requires strong technical expertise, excellent communication skills, and the ability to...

  • High-Visibility Cloud Service Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    About OracleAt Oracle, we're looking for a skilled Principal/Senior Member of Technical Staff to join our Redis service team. As a high-visibility cloud service engineer, you'll work on development, operations, and enhancement of one or more Oracle cloud services.Job OverviewThe ideal candidate will have a deep understanding of cloud services, comfortable...

  • Sr. Oracle Cloud Database Engineer

    6 months ago

    Bengaluru, India Oracle Full time

    As a member of support organization, the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for the customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes:  Taking ownership of...

  • Oracle Cloud Integration Expert

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    **Job Overview**We are seeking an experienced Oracle Cloud Integration Specialist to join our team. This role involves integrating Oracle cloud solutions and troubleshooting performance-related issues in Oracle Fusion SCM Cloud.The ideal candidate will have a strong background in software development, with experience in Object-Oriented design concepts and...

  • Java software developer

    3 weeks ago

    Bengaluru, India Oracle Full time

    Job DescriptionThe Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s...