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Operational Specialist

2 months ago

India Mercor Full time

About Mercor :

Mercor is a talent marketplace powered by AI models to predict human ability. Our AI interviewer has a 30-minute verbal conversation with candidates to holistically assess their background. Using resumes, AI interviews, and online profiles like Github, we believe it’s possible to match talent with the opportunities they're best suited for.

Visit mercor.com to see how we’re a better way to hire as one of the fastest growing startups in Silicon Valley.

About the Role :

We’re seeking Operations Specialists to propel Mercor’s growth by managing operations related to complex projects within the life cycle of our engagement with customers, many of whom use our platform to find domain experts to build datasets to train and evaluate AI models.

Key Responsibilities :

  • Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
  • Onboard and train new employees to ensure that they adhere to standard operating procedures
  • Develop and implement department-wide quality control measures
  • Recommend new procedures for increasing the efficiency of day-to-day operations
  • Maintain communication with operations manager, wider operation team, and experts to ensure adherence to protocols across key touch points
  • Assist the operations manager in developing, planning, and coordinating operational activities

Qualifications :

  • Two or more years of experience in an operational or similar role
  • Proficiency with Microsoft Excel and other productivity applications and platforms
  • B.Tech. or B.E. (Computer Science or related fields)
  • MBA or Master’s degree from top schools (in Analytics, Operations or related field)
  • Preferred candidates would have experience working in a top Operational Role at a startup environment

Core Skills :

  • Strong written and verbal communication in English
  • Strong critical thinking, problem solving, and logical reasoning skills
  • Ability to adapt to a fast paced environment
  • Self-starters and naturally motivated

Hiring Process :

  • Application Review
  • Initial screen with an AI interview
  • Case study Interview
  • Trial period with the Operations Team