IT Support Engineer

3 weeks ago

Bangalore South, India Loop Full time

We are looking for a proactive and detail-oriented
IT Support Engineer
to join our IT team in Pune. This individual will be responsible for ensuring smooth day-to-day operations of our IT infrastructure, supporting employees with hardware and software issues, and playing a key role in maintaining system reliability and security. The ideal candidate should have hands-on experience with both Windows and MacOS systems and a customer-first approach.

Key Responsibilities
Technical Support & Troubleshooting:

  • Provide first-line technical support for hardware, software, and networking issues across the organization.
  • Troubleshoot and resolve Windows and MacBook issues via email, phone, or in person.
  • Resolve LAN, WAN, VPN, and Wi-Fi connectivity issues effectively.
  • Coordinate with third-party vendors for escalated hardware/software issues and support.

IT Asset Management & Procurement

  • Install, configure, and maintain laptops, desktops, printers, mobile devices, and network devices (e.g., WiFi Access Points).
  • Manage the asset inventory register and rental assets.
  • Assist in the procurement of IT equipment and peripherals through the internal approval process.
  • Verify vendor invoices and submit them to the accounts team for processing.

Employee Onboarding & Offboarding

  • Support onboarding and offboarding activities by provisioning/de-provisioning hardware and access (e.g., system login credentials, email accounts).
  • Dispatch and handover welcome kits and required IT assets to new joiners.

System Administration

  • Manage and administer Google Workspace and Slack admin portals.
  • Monitor system performance to ensure optimal availability and uptime.
  • Manage and maintain physical security infrastructure including door access systems and CCTV cameras.

Compliance & Security

  • Collaborate with the Security team to manage tools like ManageEngine and CrowdStrike.
  • Work with the Security Engineer to support ISO and SOC2 compliance efforts.

Other Administrative Responsibilities

  • Maintain courier records and support related documentation.
  • Coordinate maintenance activities for office printers with vendors.

Requirements
Qualifications:

  • Bachelor's degree in Computer Science, IT, or a related field preferred.
  • Relevant certifications (CompTIA A+, Network+, Google Workspace Admin, etc.) are a plus.
  • 4+ years of experience in IT support or desktop support roles.
  • Strong hands-on experience with Windows and MacOS systems.
  • Exposure to managing SaaS platforms like Google Workspace, Slack, and endpoint security tools.

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