Technical Support Engineer I

3 weeks ago


Bangalore South, India Trustt Full time

Company Description

At Trustt, formerly known as Novopay, we are transforming the banking sector. Our AI-powered SaaS-based Core Banking Platform powers some of the most innovative banks in India, enabling millions of consumers to remit money, withdraw money, make payments, and access a wide range of banking and consumer-related services. We are located in Bengaluru on Sarjapur Road, close to the Outer Ring Road Junction. Trustt is funded by Vinod Khosla, the founder of Sun Microsystems, and IDFC. We are always looking for smart, committed individuals to join our team and help make banking accessible, affordable, and simple for everyone in India.

Role Description

We are looking for a full-time Technical Support Engineer I to join our team in Bengaluru South. This on-site role involves providing technical support, troubleshooting issues, and assisting customers with their inquiries. The role also includes responding to service requests, resolving technical problems, and ensuring customer satisfaction.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong analytical skills
  • Customer Support and Customer Service skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience in the banking or fintech industry is a plus
  • Relevant technical certifications or a degree in Computer Science, Information Technology, or a related field


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