Operations Analyst

3 weeks ago

new delhi, India Tide Full time

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.


What we’re looking for:

As a MIS Executive (MIS) you’ll work closely with the Tele-Marketing Team. The role provides a holistic opportunity to learn, experiment and build hands-on expertise. You will use campaign data along multiple dimensions & drive insights to solve various engagement related problems like campaign analysis, report automation, and team performance tracking. You’ll help optimize campaigns reports and ensure daily reporting for Tide India telemarketing team. To be successful in this role you will need high attention to detail, analytical skills and an eagerness to learn. We are a small team of highly capable people who believe passionately in the problem we are solving, collaborating closely with direct feedback, and encouraging action over deliberation.


As an Operations Analyst you’ll be:

  • Own daily reporting and maintaining MIS reports for the tele-marketing team.
  • Handling large data sets and preparing reports for generating business insights.
  • Identify opportunities to streamline data, reporting, and analysis processes.
  • Manage and own dashboards with detailed performance metrics and data visualization.
  • Using good communication skills, talking to technical and non-technical colleagues.


What makes you a great fit:

  • You have previous work experience as a MIS executive or similar role.
  • You have experience in Extensively using Advance MS Excel and Google Sheets for MIS Reporting, dashboard building and publishing to leadership team.
  • You have a good understanding of SQL.
  • You have experience working with cross-functional teams within a software organization.
  • You are a quick learner, Multitasker and flexible with projects
  • You are analytical and data-driven with a strong KPI focus, well versed in conversion metrics and quantitative and qualitative data.
  • You have a bachelor’s degree in business, Math, Statistics, Economics, QA, Tech or similar field.
  • You have experience within FinTech, B2B SaaS, B2C or other technology industries.


What you’ll get in return:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities


Tide is a place for everyone:

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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