Technical Support Advisory IC3
3 weeks ago
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
SUBMITTER: Please use the Additional Qualifications field below to provide a TSA IC4 O365 Technical DescriptionMinimum requirements:5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor''s Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.• 4+ years prior product, customer support and/or technical support experience.Language QualificationEnglish Language: fluent in reading, writing and speaking.
Responsibilities
• Team Readiness & Development – you will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. • Case Management (Delivery Excellence) – you will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. • Managing Collaborative Activities – mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). • Supportability Activities – you will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. • Process Improvement – collaborate with stakeholder teams providing product and process feedback.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
-
Technical Support Advisory IC3
4 weeks ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Support Advisory IC3
6 days ago
Bengaluru, Karnataka, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Support Advisory IC3
6 days ago
Bengaluru, Karnataka, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization focuses on creating a top-notch customer journey. Join CE&S to help shape a future where customers choose us not just for our outstanding products and services, but also for the exceptional and seamless customer experience we offer.Within CE&S, the...
-
Technical Support Engineering IC3
2 months ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Support Engineering IC3
2 weeks ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Support Engineering IC3
6 days ago
Bengaluru, Karnataka, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Technical Support Advisory
2 months ago
Bengaluru, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Support Advisory
2 months ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Support Advisory
6 days ago
Bengaluru, Karnataka, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Vaia Investment Advisory
4 weeks ago
Bengaluru, India Vaia Investment Advisory Full timeJob Title: ESG AnalystAbout Vaia Climate: Vaia Climate is a global investment and policy advisory firm based in Bangalore, India that focusses on fundraising, investment strategy, capital deployment, and portfolio management. It works closely with both early-stage startups to provide strategy and advisory support, as well as with leading VC funds to provide...
-
Technical Support Advisory
3 weeks ago
Bengaluru, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Support Advisory
3 weeks ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Technical Support Advisory
6 days ago
Bengaluru, Karnataka, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Support Advisory
6 days ago
Bengaluru, Karnataka, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
SAS Partners
2 months ago
Bengaluru, India SAS Partners Corporate Advisors Private Limited Full timeSAS Partners Corporate Advisors (www.saspartners.com) is a multi-disciplinary organization providing Business, Financial, and Legal Advisory Services to Indian and Multinational Corporates. We have built deep-rooted entrepreneurial, professional, and regulatory relations and strong association with various Bilateral organizations for facilitating Cross...
-
SAS Partners
3 weeks ago
Bengaluru, India SAS Partners Corporate Advisors Private Limited Full timeSAS Partners Corporate Advisors (www.saspartners.com) is a multi-disciplinary organization providing Business, Financial, and Legal Advisory Services to Indian and Multinational Corporates. We have built deep-rooted entrepreneurial, professional, and regulatory relations and strong association with various Bilateral organizations for facilitating Cross...
-
Technical Analyst 3-Support
3 weeks ago
Bengaluru, India Oracle Full timeAs a member of Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves consulting and assisting to resolve post-sales customer service requests via phone and electronic means, as well as technical inquiries regarding the functional aspects of...
-
AVP - Credit Advisory Support
2 weeks ago
Bengaluru, India HSBC Full timeS ome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...
-
AVP - Credit Advisory Support
6 days ago
Bengaluru, Karnataka, India HSBC Full timeS ome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...
-
Technical Analyst 3-Support
4 weeks ago
Bengaluru, India Oracle Full timeAs a member of Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves consulting and assisting to resolve post-sales customer service requests via phone and electronic means, as well as technical inquiries regarding the functional aspects of...
