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Linux Engineer
2 months ago
Experience: 6 - 12 Years
Job Summary:
As a Linux Engineer at NETConnect Global (NCG), you will be part of a dedicated team responsible for providing advanced technical support for Linux products and technologies. Your expertise will be critical in resolving high-risk issues, ensuring system performance, and delivering superior solutions to our customers.
Key Responsibilities:
Resolve customer issues via telephone, email, or remote sessions.
Reproduce and troubleshoot issues in-house, providing timely responses.
Conduct regular follow-ups with customers, offering recommendations, updates, and action plans.
Identify and escalate issues to vendors following Standard Operating Procedures.
Utilize internal resources, including knowledge bases and forums, to provide effective solutions.
Collaborate with other Centers of Excellence (CoE) and hardware teams to diagnose and isolate complex issues.
Maintain high-quality documentation, adhering to SLA timeframes and operational metrics.
Manage incident resolution, including leading team members on complex cases.
Oversee escalation management and participate in formal escalations during crises.
Perform proactive and reactive problem management, including trend and root cause analysis.
Independently prepare and review change records, conducting risk and impact analyses.
Apply patch and security updates as per policy, monitoring for compliance.
Ensure accurate entries in the Configuration Management Database (CMDB).
Design solutions to meet complex customer infrastructure needs.
Participate in and lead internal and customer projects, including knowledge transfer.
Build strong customer relationships, becoming a trusted advisor.
Collaborate effectively as part of a team, leading operational processes and policies.
Mandatory Skills:
Strong knowledge of installing, configuring, troubleshooting, and administering all flavors of Linux.
Experience in Linux vulnerability assessment and mitigation.
Knowledge of patch deployment solutions like Redhat Satellite and Oracle Linux Ksplice.
Working knowledge of Redhat and Oracle Enterprise Linux.
Troubleshooting networking issues effectively.
Strong understanding of cluster services, including Oracle RAC clusters.
Familiarity with SAN technologies and converged solutions.
Knowledge of HP Servers (Blade, Rackmount) and Virtual Connect OS management.
Experience in disaster recovery planning and conducting DR tests.
Capability to prepare service delivery reports and participate in customer meetings.
Eligibility & Qualification:
Bachelor’s degree in Engineering or equivalent.
Minimum 10 years of experience in an enterprise technical support environment.
Relevant certifications such as RHCE, Oracle Enterprise Linux, or ITIL will be advantageous.
Flexibility to work in a 24/7 support environment.
Benefits and About NETConnect Global:
Why NCG?
Joining NCG means contributing to a shared ambition for a reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing
What We Offer:
Career and competence support
Clearly defined career paths
Personal Accident Policy
Paid Maternity Leave and Paternity Leave
Employee Assistance Program
Gratuity
Relocation Assistance
Open Door Policy
Disability Income Protection
Equal Employment Opportunity