Engineer - IP DWDM - BO
3 months ago
Description
Join our Team
About this opportunity:
We have an exciting opportunity for a Domain Support Specialist - IP MW (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
- Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability
- Actively monitor ticket queues to ensure timely response to tickets
- Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
- Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
- Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
- Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
- Collaborate closely with field technician for all field activities (hardware installation, fiber termination/swap, onsite troubleshooting, and fix action).
- Responsible for analysis & rectification of critical/non-critical Faults and alarms.
- First point of contact for resolution of any alarm/event/KPI related issues.
- Handling Configuration Support & fault analysis.
The skills you bring:
- Must be a quick learner with a positive attitude, team player and good individual contributor with collaborative skills.
- Knowledge of routing protocols BGP, IS-IS, L2VPN & VRF.
- Working experience of configuration network having BGP, MPLS, L2VPN.
- Troubleshooting of faults related to hardware, configuration, service quality & service impact/outage.
- Experience in troubleshooting of services outages and restoring within defined SLA duration.
- Comfortable in performing change requests as per designed MOP.
- Able to investigate and fix recurring faults/problems.
- Good knowledge of MS Office tools like Excel, word, Power Point etc.
- Knowledge of Microwave, DWDM & ASON is a plus.
- Routing & switching professional certification and OEM certification is a plus.
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