Engineer - IP & Txn

1 week ago


Noida, Uttar Pradesh, India Ericsson Full time

Description

Join our Team

About this opportunity:

We have an exciting opportunity for a Domain Support Specialist specializing in IP MW (L2/L3 access network), DWDM, Fiber & Microwave-based networks to join our team here at Ericsson. This role is vital for our Managed Services deliveries, aligning with the Ericsson Operations Engine's objectives. The key responsibilities include providing technology leadership, domain expertise, and robust support throughout the Create, Sustain, and Evolve processes.

What you will do:

  • Act as the customer concern point for activities requiring technical expertise as a 24/7 capability.
  • Monitor ticket queues actively to ensure timely responses.
  • Respond to on-call phone triggers outside business hours for scenario-specific issues.
  • Focus on enhancing automated recovery processes.
  • Ensure continuous availability and performance of services to meet SLA levels.
  • Proactively analyze and detect possible failures to ensure incident restoration and repair.
  • Provide necessary network knowledge and specific product/service expertise as required.
  • Conduct remote troubleshooting on various network devices.
  • Collaborate closely with field technicians for on-site activities.
  • Analyze and rectify critical/non-critical faults and alarms.
  • Resolve alarm/event/KPI related issues as the first point of contact.
  • Handle configuration support and fault analysis.

The skills you bring:

  • Quick learner with a positive attitude and teamwork skills.
  • Proficiency in routing protocols like BGP, IS-IS, L2VPN & VRF.
  • Experience in configuring networks with BGP, MPLS, L2VPN.
  • Ability to troubleshoot hardware, configuration, and service-related faults.
  • Experience in resolving service outages within SLA timelines.
  • Capable of executing change requests as per defined procedures.
  • Skilled in investigating and addressing recurring faults.
  • Knowledge of MS Office tools including Excel, Word, PowerPoint.
  • Understanding of Microwave, DWDM & ASON technologies is a plus.
  • Professional certifications in routing & switching and OEM are advantageous.

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