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ip & txn
1 week ago
Description
Join our Team
About this opportunity:
This position involves Alarm analysis, Operational maintenance, troubleshooting & Change Request Implementation on IP & DWDM. It also covers analyzing and resolving Trouble Tickets raised by Customers / L2 Teams. Handling fault management on all routers and switches equipment and coordinating with support when necessary.
What you will do:
- 2nd Level troubleshooting of incidents
- Handling Major & Critical Service outages
- Coordinating with Vendors and stakeholders
- Supporting configuration management activities
- Executing routine health check-ups & preventive activities
- Owning responsibility for Incidents closure by coordinating with teams
- Identifying and supporting automation of activities
- Supporting configuration management & FNI activities
- Approving Changes post validation
- Assisting PM team for detailed analysis
- Sharing learnings with wider teams
- Developing KSS & MOP for future reference
- Analyzing faults and providing root cause details for permanent fixes
- Assisting in network analysis and reporting when required
- Supporting NDO team for network optimization and KPI improvement
- Driving process efficiencies through Lean six sigma and CSI, SI initiatives
- Ensuring adherence to processes and meeting timelines/SLA/KPI standards
- Daily reprioritization of work to meet end goals
The skills you bring:
- Result-oriented
- Adaptable and responsive to changing work patterns and demands
- Methodical and thorough approach to work
- Strong Interpersonal communication skills
- Active participation in knowledge sharing to foster a learning culture
- Inquisitive with a problem-solving approach
- Sense of ownership and drive
- Self-motivated individuals
- Engagement skills
- Openness to travel
Education: Degree in Electronics and Communication Engineering
Minimum years of relevant experience: 3 years
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