Team Manager
3 weeks ago
Job Summary
Assistant Manager is responsible & accountable for teams, people, process & project being managed. Instrumental in bringing about excellence within the set functions encompassing day–to-day operations & general management functions. Responsible for daily collaborating with other Delivery Centers and respective FA stakeholders. Responsible for planning, assigning and directing work; managing employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the team.
Competencies:
- High Level knowledge of the competitors and their services
- Ability to adopt the emerging technology to support management’s focus on operational efficiency and cost
- Ability to Apply and adapt best practices across industries
- High Level Awareness of latest technology tools that will impact Operations Management and Industry
- Ability to Drive the adoption of new technology into Operations
- Ability to guide the process value chain by driving continuous improvement
- In-depth knowledge of the end-to-end process and its dependencies/interdependencies on the various affiliated services, resulting in the ability to identify the opportunities for Process Re-engineering
- Ability to supervise the production process and TAT as per the SLA
- Ability to Plan / strategize Workforce in order to meet both Peak and lean season volumes by making optimal use of cross training and 3 shift models
- Ability to forecast and manage the risk to ensure that there is minimum disruption from the desired plans
- Ability to Lead skills and capability development in respect of the relevant areas of services to support delivery against the defined strategy
- High level awareness of statuary/ regulatory/ compliance requirements of the businesses we support to the extent that affects Operations
- Ability to develop detailed project charter, project plan and transition plan depending on solution complexity
- Ability to effectively transfer knowledge to all services in the support chain
- Ability to maintain a strong trustworthy relationship with the Stakeholders
- Ability to identify and resolve conflicts / escalation
- Ability to anticipate impact on service delivery and rapidly customize metrics (KPI), tools & Controls to complement the change
- Ability to understand the cost structure of the organization
- Ability to understand the billing / invoice for their respective business and ability to understand the levers that drives the cost
- Ability to analyze patterns and trends in the process / Operations thereby bringing in efficiency
- Ability to foresee the impact/ consequence / risk of a particular decision impacting large projects / People / Brand even in a new environment
- Ability to analyze the accuracy of information helping in taking a decision
- Ability to understand Customer expectations and design a model suitable to enhance the performance of the team members to meet the Service Levels consistently
- Ability to understand training needs, motivational factors, Capacity Planning and appropriately design Rewards Program, Resource Requirement, Training Plans and Feedback Mechanism
- Ability to run the operations effectively with the Optimum utilization of resources - Manpower & Seats
- Ability to translate business needs and plans into capacity and performance requirements for delivering results
- Ability to drive robust documentation to ensure all resource requirements and action items are recorded
- Ability to create Initiatives / Activities to meet the Objectives of the Strategy successfully
- Ability to create effective controls, targets and measurement mechanisms to track the progress of the Initiative
- Ability to assess the Opportunities which will spur the work type for the future based on which training and resource readiness have to be managed
- Ability to balance workload between Sites based on Cost, Criticality and Business Continuity
- Define standards and drive process improvements on key KPI’s across processes.
- Inter Department Collaboration & Coordination
- Ensuring Customer Satisfaction by addressing escalations and initiating preventive actions and corrective actions.
- Succession planning for key resources
- Conduct business excellence workshops or training programs as required
- Should possess Project Management capabilities for dynamic project planning and execution.
Technical Skills:
- Knowledge of MS Office (Excel, Word & Powerpoint)
- Knowledge of Quality Tools
- Knowledge of Mortgage domain
- Knowledge of Performance Management Tools, PMO and Quality tools
Educational Qualification and Experience:
Minimum of 15 years of formal education – Graduate/Post Graduate (Commerce/Art/Business Administration)
Professional work experience of 7-8 years.
FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out
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