Product Support Engineer

4 weeks ago

Indore, India DigiValet Full time
If you are inquisitive, perceptive and dare to dream big… Join a team that loves inventing the new. We are a team of talented and innovative people and are looking for equally passionate people to join our team.We are thrilled to announce an exciting opening for the position of Accounts Manager at our Indore office If you have a strong background in accounting, taxation, and compliance, along with a passion for leading and managing financial operations, we would love to hear from you.

Responsibilities:

You’re the first and most important contact person for our clients with regards to any issues, product feature change request, or inquiriesProactive monitoring of the issues reported by clients on various channels such as email, phone, chat, or support portalIdentify and analyze the reported issues on priority basis, troubleshoot and resolve them with utmost client satisfaction.You will be taking ownership of technical issues, understanding customer requirements and workflowWorking with various teams to resolve issues and cater client’s feature change requestStrong acumen to propose any workarounds to the client for any breakage in product or servicesDocument issues reported by clients in the ticket which can serve the purpose of repository or considered as details for escalating issues internallyProvide timely and relevant updates to clients on movement of their issue or development in their requirements

Personality Attributes :

You’re a confident person, with good communication skills, and wear a go-getter attitudeTeam player with positive attitude and knack to learn anything that come your way

Requirements :

0-5 years of relevant work experience in Software Technical SupportUnderstanding of Linux Server and sound knowledge of the command linesAcumen to do log analysis on Linux Server, debug the error/exceptions found in the serversBasic knowledge of Networking Hardware - Switches, Routers, AP & FirewallsKnowledge of databases like MySQL, MongoDB to fetch data through SQL queryXML/JSON, Postman understanding will be an added advantage .Server Health monitoring using enterprise tools like Grafana, Prometheus, NagiosBasic understanding of serial communication and device automation and API integrationsYou should be flexible to work in rotational shifts, including weekends and public holidaysHands-on knowledge of service desk software like Jira and Zoho Desk .

Brownie Points on :Working experience on Hospitality Software Products, or IT support in standard HotelsHands-on experience on remote deployments through RunDeck or similar tools like Chef, Salt would be an added advantageUnderstanding of Networking standards such as - TCP/UDP, IP Routing, Bonding, VLANs, Bridging, DHCP, DNS, FTP, SSH, IP Routing Troubleshooting, Packet Loss/ Jitter

  • Product Support Engineer

    4 weeks ago

    Indore, India DigiValet Full time

    If you are inquisitive, perceptive and dare to dream big… Join a team that loves inventing the new. We are a team of talented and innovative people and are looking for equally passionate people to join our team. We are thrilled to announce an exciting opening for the position of Accounts Manager at our Indore office! If you have a strong background in...

  • Product Support Engineer

    4 weeks ago

    Indore, India DigiValet Full time

    If you are inquisitive, perceptive and dare to dream big… Join a team that loves inventing the new. We are a team of talented and innovative people and are looking for equally passionate people to join our team.We are thrilled to announce an exciting opening for the position of Accounts Manager at our Indore office! If you have a strong background in...

  • Product Support Engineer

    4 weeks ago

    Indore, India DigiValet Full time

    If you are inquisitive, perceptive and dare to dream big… Join a team that loves inventing the new. We are a team of talented and innovative people and are looking for equally passionate people to join our team.We are thrilled to announce an exciting opening for the position of Accounts Manager at our Indore office! If you have a strong background in...

  • Product Engineer

    4 weeks ago

    Indore, India Supersourcing Full time

    Join Our Team as a Product Engineer in Indore!Hey there! We're on the lookout for a talented Product Engineer to join us at our Indore office. If you're passionate about developing innovative in-house product and have a deep understanding of Angular, Node.js, and Python, this might be the perfect role for you.About Us:Recognized among the Top 10 emerging...

  • Product Engineer

    4 weeks ago

    Indore, India Supersourcing Full time

    Join Our Team as a Product Engineer in Indore! Hey there! We're on the lookout for a talented Product Engineer to join us at our Indore office. If you're passionate about developing innovative in-house product and have a deep understanding of Angular, Node.js, and Python, this might be the perfect role for you. About Us: Recognized among the Top 10...

  • Product Engineer

    4 weeks ago

    Indore, India Supersourcing Full time

    Join Our Team as a Product Engineer in Indore!Hey there! We're on the lookout for a talented Product Engineer to join us at our Indore office. If you're passionate about developing innovative in-house product and have a deep understanding of Angular, Node.js, and Python, this might be the perfect role for you.About Us:Recognized among the Top 10 emerging...

  • Product Engineer

    4 weeks ago

    Indore, India Supersourcing Full time

    Join Our Team as a Product Engineer in Indore!Hey there! We're on the lookout for a talented Product Engineer to join us at our Indore office. If you're passionate about developing innovative in-house product and have a deep understanding of Angular, Node.js, and Python, this might be the perfect role for you.About Us:Recognized among the Top 10 emerging...

  • Software Technical Support Engineer

    2 months ago

    Indore, India DigiValet Full time

    DigiValet is looking for a software support engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities. Who We Are:The World’s no.1 hospitality experience platform. Our...

  • Sre Application Support

    3 months ago

    Indore, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 0% **SRE Application Support ,Production support & Cloud Devops Engg** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...

  • Product Development Engineer-Power Systems

    1 month ago

    Indore, India Saaki Argus & Averil Consulting Full time

    AboutCompany: One of theleading Engineering and R&D ServicesMNC Job Description:Position Title: Power SystemProduct Development EngineerResponsibilities: Product Design andDevelopment: Lead the design and development of newpower system products from concept to production ensuring alignmentwith customer requirements industry standards and companyobjectives. ...

  • Customer Support

    3 months ago

    Indore, India Intellikart Ventures LLP Full time

    Customer Support & Success Executive (SAAS) **Location : Indore,India (Work from Office)** **Salary : Maximum 5 LPA** **Responsibilities**: 2. Understand and assess customer needs, troubleshoot technical issues, and provide effective solutions and guidance to ensure customer satisfaction and success. 3. Onboard new customers, guiding them through the...

  • Production Manager

    13 hours ago

    Indore, India TalentEdge Recruitment Consultants Full time

    We are hiring aProduction Managerfor a leadingAmerican Engineering Manufacturing MNC . Positions is based at Indore, Madhya Pradesh .Find below more details about these job opportunity.About The Company:Leading American Engineering Manufacturing MNCGlobal leader in weigh products & technologiesJob title:Production ManagerIndustry:Industrial Products /...

  • Production Manager

    2 days ago

    Indore, India TalentEdge Recruitment Consultants Full time

    We are hiring a Production Manager for a leading American Engineering Manufacturing MNC. Positions is based at Indore, Madhya Pradesh. Find below more details about these job opportunity.About The Company:Leading American Engineering Manufacturing MNCGlobal leader in weigh products & technologiesJob title: Production ManagerIndustry: Industrial...

  • Production Manager

    1 day ago

    indore, India TalentEdge Recruitment Consultants Full time

    We are hiring a Production Manager  for a leading American Engineering Manufacturing MNC . Positions is based at Indore, Madhya Pradesh.  Find below more details about these job opportunity. About The Company: Leading American Engineering Manufacturing MNC Global leader in weigh products & technologies Job title: Production Manager ...

  • Product Listing Coordinator

    3 months ago

    Indore, India Gifts By Rashi Full time

    Create and maintain product listings on e-commerce platforms, including accurate product descriptions, specifications, images, and pricing information. - Ensure consistency and adherence to brand guidelines across all product listings. - Optimize product listings for search engine optimization (SEO) by incorporating relevant keywords and metadata. - Monitor...

  • Technical Product Manager

    1 week ago

    Indore, India Advantal Technologies Limited Full time

    Job descriptionWe are looking for an energetic Technical Product Manager who is passionate about work and has the innate desire to make the product a success. You will leverage your expertise in Java, ReactJS, Angular, MERN Stack, Mean Stack and web/mobile application development, combined with your deep understanding of the telecom domain, to lead...

  • Technical Product Manager

    1 week ago

    Indore, India Advantal Technologies Limited Full time

    Job descriptionWe are looking for an energetic Technical Product Manager who is passionate about work and has the innate desire to make the product a success. You will leverage your expertise in Java, ReactJS, Angular, MERN Stack, Mean Stack and web/mobile application development, combined with your deep understanding of the telecom domain, to lead...

  • Technical Product Manager

    1 day ago

    Indore, India Advantal Technologies Limited Full time

    Job descriptionWe are looking for an energetic Technical Product Manager who is passionate about work and has the innate desire to make the product a success. You will leverage your expertise in Java, ReactJS, Angular, MERN Stack, Mean Stack and web/mobile application development, combined with your deep understanding of the telecom domain, to lead...

  • Technical Product Manager

    4 weeks ago

    Indore, India Advantal Technologies Limited Full time

    Job descriptionWe are looking for an energetic Technical Product Manager who is passionate about work and has the innate desire to make the product a success. You will leverage your expertise in Java, ReactJS, Angular, MERN Stack, Mean Stack and web/mobile application development, combined with your deep understanding of the telecom domain, to lead...

  • Technical Product Manager

    4 weeks ago

    Indore, India Advantal Technologies Limited Full time

    Job descriptionWe are looking for an energetic Technical Product Manager who is passionate about work and has the innate desire to make the product a success. You will leverage your expertise in Java, ReactJS, Angular, MERN Stack, Mean Stack and web/mobile application development, combined with your deep understanding of the telecom domain, to lead...