Manager Customer Support Analytics

2 weeks ago

Pune, India AGCO Full time
Location:

Pune (willing to relocate candidates)

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.

AGCO is looking to hire candidates for the position of Manager Customer Support Analytics.

The Manager Customer Support Analytics role will be responsible for executing the development of high value insights. This is expected mainly by leveraging data, mathematical and analytical techniques and data reporting capabilities. The role is responsible for the execution of cutting-edge advanced data science and analytics initiatives for the Global Customer Support team.The role will translate, summarize, and present large and complex datasets in an easily understandable manner, making is possible to spot patterns, trends and correlations. This position will also design and deploy effective data pipelines, data visualizations and storytelling techniques to generate insights from data.The role will be an individual contributor role who is a hands-on analytics professional solving different use cases to provide value for different business units within the Customer Support organization.

Your ImpactWorks with senior management and key Customer Support Business stake holders in identifying and prioritizing actionable, impactful insights across a variety of core business fronts, driving informed decision-making across the business domains.Works with business stakeholders and functional domain experts to map reporting requirements into dashboards, BI tools, and Salesforce.Visualizes data and analytical insights for easy consumption for business using reports, dashboards, and scorecards. Uses storytelling to explain business insights to stakeholders.Adheres to enterprise visualization standards and best practices. Optimizes performance of the queries involving on the fly calculationsBuild wireframes and mock-ups of dashboards and reports as needed to deliver effective data visualizations.Defines the integration points with other systems and communication of the effects of possible system changes in cooperation with other teams.Explores large datasets to determine their characteristics and select appropriate visualizations.Works with cloud technologies to develop and deploy efficient data ingestion pipelines integrating multiple data sources.Acts as a change agent to drive data driven decision making within the organization.Possess extensive knowledge and technical know-how on data visualization and data engineering technologies / processes to build robust and reliable data visualizations and analytics solutions.Stays up to date on leading data science and visualization practices, trends, design, learning and development cycles.

Your Experience and Qualifications12+ years of Experience with Data Visualization Tools (Tableau, QlikView, Power BI)12+ years of Experience in data models, data warehousing, data ingestion concepts, relational databases and various data management methods and techniques12+ years of Experience with building data integrations and pipelines from/to Salesforce Marketing Cloud & Sales Cloud, SAP, PTC tools, and internal CRM systems12+ years of Experience of working with cloud technologies (AWS, Azure, GCP etc...)Knowledge of data structures of ERP and CRM Systems (Microsoft Dynamics 365, SAP, Salesforce, Bill of Materials (SBOM,EBOM,MBOM, etc.)Hands-on experience in working with SAS, SQL, R, Spark or Python and Excel12+ years as a Project, Program or Product Management with experience leading global initiatives.8+ years of Global experience driving enterprise level Change Management cross functionally.Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management. Effective working relationship with the business to ensure business requirements are accurately captured agreed, accepted and implemented.Full-time bachelor’s degree Engineering, Mathematics, Data Science, Software Technology. (Minimum), Master’s degree in engineering or business (Preferred)Certifications in the area of Data Science, Data Engineering, Data Visualization and Business IntelligenceProfessional Experience of working with Salesforce suite of tools

Your BenefitsGLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us uniqueENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.POSITIVE IMPACT – Make it personal and help us feed the world.INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

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