Senior Business Systems Analyst

1 month ago

pune, India Zendesk Full time
Job Description

Who we're looking for

We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.

What you'll be doing

  • Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.

  • Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.

  • Use a combination of standard functionality and custom development to solve business problems.

  • Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.

  • Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.

  • Work in integration between Salesforce, Impartner, SkillJar and Channel Mechanics. 

  • Liaise with the Business Partner team to provide quality support to Zendesk Partners.  

Basic Qualifications:

  • Salesforce Administrator Certification (ADM 201);

  • Experience managing systems to support enterprise sales organizations.

  • Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners.

  • Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation.

  • Proven experience with Salesforce CPQ or a similar CPQ system; 

  • Good knowledge of Impartner, SkillJar, Channel Mechanics; 

Preferred Qualifications:

  • Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications;

  • Experience with Software-as-a-Service (SaaS) based selling models a plus;

  • Experience with Zuora Billing; 

  • Jira / Confluence experience a plus;

  • Knowledge of Copado;

  • Experience with Advanced Approvals

#LI-ML12

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

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