Import CS

6 days ago


Chennai, Tamil Nadu, India WIZ Full time

Job Summary: The Ocean Import Customer Service Representative will be responsible for providing outstanding customer support to our USA operations, ensuring smooth and efficient freight forwarding operations. The successful candidate will work night shifts to align with USA business hours. Responsibilities: Customer Support: Serve as the primary point of contact for USA customers, addressing inquiries, resolving issues, and providing timely updates. Proactively monitor shipments and provide status updates to customers. Handle customer complaints and resolve them effectively and efficiently. Build and maintain strong relationships with clients, fostering trust and loyalty. Logistics Operations: Coordinate with carriers, warehouses, and other stakeholders to ensure smooth shipment processing. Process and manage shipment documentation, including bills of lading, invoices, and customs paperwork. Track and trace shipments, providing real-time updates to customers. Enter and maintain accurate data in the company's transportation management system. Coordinate pickup and delivery appointments. Handle rate quotes and provide pricing information. Problem Solving: Identify and resolve potential issues related to shipments, delays, and customer concerns. Proactively anticipate and mitigate potential risks and delays. Escalate complex issues to the appropriate team members. Communication: Maintain clear and professional communication with customers, carriers, and internal teams. Provide regular updates and reports to management. Utilize various communication channels, including phone, email, and chat.



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