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Area Service Engineer

2 months ago

Uttar Pradesh, India Eastman Auto & Power Limited Full time

We are hiring an exceptional service engineer for the position of Area Service In-Charge (Assistant Manager/Manager), having a minimum of 7 years of relevant work experience, preferably from the Inverter and Battery industry. The desired candidate must have a deep understanding of technical knowledge and problem-solving capabilities for Inverters, Lithium-ion Batteries, E-Rikshaw Batteries and Chargers. The candidate also must have hands-on work experience in servicing a similar product range.


The position is based out of Ghaziabad and Kanpur.


Job Role & Responsibilities:


  • The person will be responsible for managing overall field service operations for Eastman’s product range.
  • Wherever required, manage Dealer and Distributor Warranty Replacement of products.
  • Address to distributor escalations of our E-Rikshaw Charger & E-Rikshaw Batteries
  • Responsible for building proper testing setup at the service centre.
  • Should be capable of accurate Inventory management at ASP/SSP/ Eastman Warehouse
  • Knowledge of CRM, SAP, and Data Entry is required.
  • Will be responsible for training of software & service App to SSP|ASP
  • To ensure Warranty Policy implementation at the Dealer and Distributor end
  • Will be responsible for managing any kind of product escalations in the field.
  • Responsible for the collection of Product Quality feedback and conducting product quality surveys.


Experience & Skills:


  • Minimum of 7 years to 14 years of relevant experience in electronics (Lead Acid Battery, ER Charger, Lithium Battery and E-Rikshaw Batteries)
  • Must have solid technical knowledge of Inverters, Batteries, E-Rikshaw Chargers and Lithium -Ion Batteries.
  • Good communication skills and technical problem-solving skills required.
  • Knowledge of SAP, CRM and Data Entry.
  • Desired candidate to be someone with technical service operations experience from the Inverter and Battery Industry


Educational Qualification


  • B.Tech/ Graduate Engineer or ITI Diploma holders can also apply


About EASTMAN


Eastman Auto & Power Ltd (EAPL), established in 2006, is India’s fastest-growing Energy Storage solutions, Solar Energy and Power Electronics Company with an annual revenue of USD 300 Million and an employee base of 4000+ globally. EAPL is into superior quality products and services, from Lead Acid Batteries, Home UPS Solutions, Lithium-ion battery packs, Roof-top solar solutions, etc.


Eastman has its presence spread across 132+ countries around the world, including Asia, Africa, the Middle East, Europe and North America countries. The company has 6 Manufacturing units in India, including state-of-the-art Research and Development facilities, producing over 7.3 million units annually.


Lead Acid Batteries:


  • Operating out of three facilities situated in the Baddi region of Himachal Pradesh spread over 300,000 sq. ft.; our factories operate 24/7 to fulfil the increasing demand for our reliable and cost-effective solutions.
  • Our unwavering dedication to manufacturing excellence ensures that our products uphold the highest quality standards, catering to our customers' needs while minimising our environmental impact.


Solar & EV Power Electronics:


  • Our power electronics division is based in Delhi and operates two manufacturing facilities that cover 90,000 sq. ft. with round-the-clock operations.
  • We offer a diverse range of high-quality solar products for off-grid rooftop applications to empower rooftops with sustainable energy, including solar panels, inverters, batteries, combos, charge controllers, and management units.
  • Eastman's yearly production capacity for E Rickshaw Chargers, Home UPS/Inverters, and Solar PCU/Inverters surpassed 4 million units.


Lithium-Ion:


  • We entered into the Lithium-Ion business in 2020, and we have quickly established ourselves as one of the most prominent Lithium-Ion battery manufacturers in India through our custom-made solutions that are highly reliable and cost-effective with excellent customer support.
  • As a pioneering provider of cutting-edge energy solutions, we design and manufacture lithium-ion battery packs under the prestigious Wattsman brand name.