L1 support engineer- onboarding
3 days ago
Job Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid) Department: IT Support / Customer Operations Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and offboarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple Saa S products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus. This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations. This role requires willingness to work in a 24x7 rotational shift environment, including weekends and holidays, based on business requirements. Key Responsibilities: Execute onboarding and offboarding procedures for users across customer environments. Create, modify, and deactivate user accounts in Google Workspace. Manage user and channel access in Slack, including permissions and integrations. Handle user provisioning tasks in Jira and other ITSM ticketing tools. Assign and remove user licenses across multiple Saa S applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.). Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks. Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required. Maintain accurate records of account status and license allocations. Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory). Monitor ticket queues and complete tasks within defined SLAs. Participate in documentation of recurring tasks and suggest process improvements. Required Skills & Qualifications: 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles. Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console). Working knowledge of Slack user and workspace administration. Familiarity with Jira or equivalent ticketing systems. Basic knowledge of license management across common Saa S platforms. Strong attention to detail and ability to follow procedures precisely. Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays. Good written and verbal communication skills. Strong time management and task ownership abilities. Preferred Qualifications: Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode. Basic knowledge of Saa S platforms like Zoom, Dropbox, Office 365, etc. Any certification in IT fundamentals or Google Workspace Admin is a plus. Experience working in customer-facing IT service environments.
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L1 Support Engineer- Onboarding
1 week ago
India Ample Full timeJob Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid) Department: IT Support / Customer Operations Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage...
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L1 Support Engineer- Onboarding
2 weeks ago
India Ample Full timeJob Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid) Department: IT Support / Customer Operations Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and...
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India Ample Full timeJob Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid) Department: IT Support / Customer Operations Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and offboarding...
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L1 Support
7 days ago
Pune, India RadarSoft Technologies Full timeJob Description Company Description At RadarSoft Technologies, we&aposre your innovation partners, not just IT experts. We specialize in crafting cutting-edge solutions that drive growth, enhance efficiency, and optimize technology for our clients. Our team is dedicated to making technology work for you, ensuring that it adds value and helps in achieving...
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IT Service Desk L1 Engineer
2 weeks ago
India 66degrees Full timeOverview of 66degrees 66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees. Overview of role The IT Service Desk L1 Engineer will be the first point of contact for all...
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L1 Field Support Engineer In Abudhabi-onsite
2 weeks ago
India Leading IT Company In UAE Full timePosition: L1 Field Support Engineer Location: UAE - Abudhabi Qualifications:3-5 years of experience in IT end-user support or desktop support.Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.Experience with Active Directory, Outlook/Exchange, and remote support tools.Familiarity with ITSM/ticketing systems (e.g., Service Now,...
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L1 Field Support Engineer in Abudhabi-ONSITE
3 weeks ago
India Leading IT Company in UAE Full timePosition: L1 Field Support EngineerLocation: UAE - AbudhabiQualifications:- 3-5 years of experience in IT end-user support or desktop support.- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.- Experience with Active Directory, Outlook/Exchange, and remote support tools.- Familiarity with ITSM/ticketing systems (e.g.,...
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L1 Field Support Engineer in Abudhabi-ONSITE
3 weeks ago
India Leading IT Company in UAE Full timePosition: L1 Field Support Engineer Location: UAE - Abudhabi Qualifications: 3-5 years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g.,...
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Windows It Support Engineer
5 days ago
India Donyati Full timeKey Responsibilities Job Title Windows Technical Support Engineer L1-L3 Senior IT Engineer Location INDIA Experience Required 8 Years Shift Rotational Shift Employment Type Full-Time Location Remote Key Responsibilities Provide L1 to L3 technical support for Windows-based systems Windows 10 11 Troubleshoot and resolve incidents related to...
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Network Engineer L1
2 weeks ago
India Team1 Consulting Full timeAbout Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with...
