L1 support engineer- onboarding

4 weeks ago

India Ample Full time

Job Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid) Department: IT Support / Customer Operations Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and offboarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple Saa S products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus. This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations. This role requires willingness to work in a 24x7 rotational shift environment, including weekends and holidays, based on business requirements. Key Responsibilities: Execute onboarding and offboarding procedures for users across customer environments. Create, modify, and deactivate user accounts in Google Workspace. Manage user and channel access in Slack, including permissions and integrations. Handle user provisioning tasks in Jira and other ITSM ticketing tools. Assign and remove user licenses across multiple Saa S applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.). Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks. Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required. Maintain accurate records of account status and license allocations. Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory). Monitor ticket queues and complete tasks within defined SLAs. Participate in documentation of recurring tasks and suggest process improvements. Required Skills & Qualifications: 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles. Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console). Working knowledge of Slack user and workspace administration. Familiarity with Jira or equivalent ticketing systems. Basic knowledge of license management across common Saa S platforms. Strong attention to detail and ability to follow procedures precisely. Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays. Good written and verbal communication skills. Strong time management and task ownership abilities. Preferred Qualifications: Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode. Basic knowledge of Saa S platforms like Zoom, Dropbox, Office 365, etc. Any certification in IT fundamentals or Google Workspace Admin is a plus. Experience working in customer-facing IT service environments.

  • L1 Support

    2 weeks ago

    Bengaluru, India Tarento Group Full time

    Job Description About Tarento Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams...

  • L1 Technical Support Engineer

    4 weeks ago

    India DDN Storage Full time

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...

  • Production L1 Support

    7 days ago

    India Oracle Full time

    **Production Support - Core Banking and PL/ SQL** **Our Team** We are responsible for - First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users), - Providing functional clarifications - Customer interactions and Respond SLA Looking for L1 Production Support who would be responsible for: - Provide front...

  • Multilingual IT Service Desk Engineer

    4 days ago

    Mumbai, India TECEZE Full time

    Job Description Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Key Responsibilities - Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. - Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms,...

  • Associate L1/sr. Associate- Chennai- Aml L1

    2 weeks ago

    India BNP Paribas Full time

    ASSOCIATE L1/SR. ASSOCIATE- CHENNAI- AML L1 (JOB NUMBER: BNP021262) **About BNP Paribas Group**: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose...

  • Urgent Search! L1 Support Engineer/O365

    3 weeks ago

    Pune, India Flynaut Full time

    Job Description Job description About Flynaut LLC Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and...

  • IT Infra Support Engineer

    4 weeks ago

    India Krea University Full time

    Full Time Sri City Krea University Job title: IT Infra Support Engineer (Infra L1 Support) Department: IT Work Location: Sri City Experience: 6 Months Educational Qualification: B Tech ( EEE ) Reporting to: Chief Technical Officer Position: Full-time Salary: As per Institution standard Your responsibilities will include but not be limited to: Provide...

  • IT Infra Support Engineer

    1 week ago

    India Krea University Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Full TimeSri CityKrea UniversityJob title: IT Infra Support Engineer (Infra L1 Support)Department: ITWork Location: Sri CityExperience: 6 MonthsEducational Qualification: B Tech ( EEE )Reporting to: Chief Technical OfficerPosition: Full-timeSalary: As per Institution standardYour responsibilities will include but not be limited to:Provide technical support...

  • ▷ (Urgent Search) L1 Support Engineer

    2 weeks ago

    Coimbatore, India SaasAnt Full time

    Job Description Description: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our...

  • L1 Security Engineer

    2 weeks ago

    Chennai, India OA Compserve Pvt. Ltd Full time

    Job Description We're Hiring : Security Engineer Location : Mumbai / Hyderabad / Chennai. Qualification : B.E / B.Tech / MCA. Job Type : Full-time | On-site. Job Description We are seeking a Security Network Engineer / Device Management Support Engineer (L1) to join our team. In this role, you will be responsible for supporting the organizations...