▷ (3 Days Left) Operations Manager
4 weeks ago
Role: Operations - Corporate Channel
Level: Assistant Manager/Deputy Manager
Reporting To: Director - Corporate Channel
Location: Gurugram
About the Function:
MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, realtime self-booking system which seamlessly integrates into a company's structure to deliver convenience, transparency, savings and the power of choice. Over last 5 years, they have onboarded 50000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byjus and Blackberry etc which are availing the benefits of our seamless platform, along with significant savings.
About the role:
- This position will be integral to enhancing the customer experience and improving operational efficiency across various areas such as post-sales, fulfillment, finance, and outsourced partner standard operating procedures (SOPs) and service level agreements (SLAs).- Responsibilities will include driving Net Promoter Score (NPS), Post-Action Score (PAS), and Customer Satisfaction (CSAT) for the business line.- Proficiency in analyzing data to derive actionable insights is essential for this role.
What will you be doing:
- Develop metrics, process maps, and process flows to streamline operations and enhance efficiency.- Take ownership of both qualitative and quantitative service delivery metrics to ensure high quality performance.- Drive innovation and identify opportunities within the business for process automation, aiming to optimize workflows and reduce manual efforts.- Lead external and internal business reviews, emphasizing effective stakeholder management to align goals and expectations.- Foster collaboration by liaising with Product, Technology, and relevant stakeholders to facilitate the successful completion of assigned project.
Interaction Points:
Collaborate with cross-functional teams including Supply, Product, post sales, Finance, Tech and as well as various business units.
Qualification & Experience:
- Experience with managing projects and people.- Experience in successfully migrating new projects.- Experience working in fast-pace environments.- At least 6-8 years of relevant experience.- Post-graduate from a reputed college.
Key Success Factors for the Role:
- Ensuring smooth transitioning and successful delivery of assigned projects as per agreed timelines.- Evaluating the performance of the delivered projects on the business and incorporating learnings for future planning.- Beating the productivity targets set-out by the business on process excellence.- Timely project management and process implementation.- Execution excellence -fast and accurate.
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