Incident Response Engineer
2 months ago
Perform proactive daily monitoring of our services including reviewing system and applications logs and manage Incident life cycle (Detection, Confirmation, Notification, Repair/Isolation, Escalation, Resolution and Reporting) to ensure quick turnaround in service restoration.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate
Work closely with development and engineering teams helping to build, maintain and extend support for all production services.
Review entire environment and execute initiatives to reduce failures, defects and improving overall performance.
Monitor and troubleshoot issues across the entire stack - hardware, software, application and network.
Demonstrate technical leadership with incident handling and troubleshooting
Document current and future configuration processes and policies.
Assist with the implementation and development of SRE tools and applications
Manage and support SRE tools and applications
Perform periodic on-call duty as part of a global team
Able to install and manage web certificates (SSL, Client Auth).
Prior working knowledge of Salt, Splunk, JIRA, Atlassian Wiki, NewRelic
Experience:
5+ years of experience in IT, Service Operations, or Development Operations related roles
3+ years of experience with Deployment Tools: SALT, Kubernetes, Docker, Jenkins…
5+ years of experience with multiple OS flavors : Linux, AWS
5+ years of experience in the Hi-tech industry
2+ years of experience with Database Environments: MySQL, Casandra
2+ years of experience with multiple programming languages
This is a US Night shift (10:00pm – 8:00am US CA TIME (PT)) 4 days a week
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