Network Operations Center Manager
3 days ago
Job Responsibilities
- Managing the NOC Operations with a Team
- Manage Team of junior engineers doing First Level Troubleshooting for all NOC alerts
- Liaise with Domain(Network/ Server) SMEs to prepare SOP for FLT
- Manage NOC Infrastructure
- Manage team of NMS tool Administrators
- Team Management, Vendor Management, Performance Management
- Ability to manage staff in a 24x7 environment
- Should be capable to handle the operations single handed
- Responsible for Service Availability, Team management, new project implementation
- Foundation certification or good knowledge of ITIL V2 / V3
- Alert Analysis/ Optimization/ Reduction of False Alerts
Primary Skill Set
- NMS Monitoring Tools (NNM)
- Should have extensive knowledge and reasonable hands on experience in Network/ Server Monitoring
- Well versed with any of the NMS Tools (NNM), Adventnet Opmanager, Solarwinds, Zabbix, HP Open view
- Intermediate to Good understanding on Linux, Windows server OS
- Infrastructure Management for NOC
- Exposure to Server Technologies
- Exposure to Network Technologies
- Basic to intermediate exposure to Networking, Server, Computing, Telecom technologies and concepts
- Team Management/ Reviews/ Reporting
- ISP/ Vendor Management/ Interaction
Experience:
· 12+ years of experience in managing IT Infra, Networks, and NOC Management
Soft Skills:
- Good/Excellent Communication Skills (Speak, Read, Write)
- Team player, Self-Starter and resourceful
- Analytical & problem-solving skills
- Willingness to Continually Learn
- Team Player & People Management Skills
Education:
- Any Graduate, preferably from IT background
- Preferably ITIL V2/V3 Certified
- Added advantage CCNA/ CCNP, Linux, Windows certifications
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