Network Operations Center Manager

3 days ago


india Anunta Full time

Job Responsibilities


  • Managing the NOC Operations with a Team
  • Manage Team of junior engineers doing First Level Troubleshooting for all NOC alerts
  • Liaise with Domain(Network/ Server) SMEs to prepare SOP for FLT
  • Manage NOC Infrastructure
  • Manage team of NMS tool Administrators
  • Team Management, Vendor Management, Performance Management
  • Ability to manage staff in a 24x7 environment
  • Should be capable to handle the operations single handed
  • Responsible for Service Availability, Team management, new project implementation
  • Foundation certification or good knowledge of ITIL V2 / V3
  • Alert Analysis/ Optimization/ Reduction of False Alerts

Primary Skill Set


  • NMS Monitoring Tools (NNM)
  • Should have extensive knowledge and reasonable hands on experience in Network/ Server Monitoring
  • Well versed with any of the NMS Tools (NNM), Adventnet Opmanager, Solarwinds, Zabbix, HP Open view
  • Intermediate to Good understanding on Linux, Windows server OS
  • Infrastructure Management for NOC
  • Exposure to Server Technologies
  • Exposure to Network Technologies
  • Basic to intermediate exposure to Networking, Server, Computing, Telecom technologies and concepts
  • Team Management/ Reviews/ Reporting
  • ISP/ Vendor Management/ Interaction


Experience:

· 12+ years of experience in managing IT Infra, Networks, and NOC Management


Soft Skills:


  • Good/Excellent Communication Skills (Speak, Read, Write)
  • Team player, Self-Starter and resourceful
  • Analytical & problem-solving skills
  • Willingness to Continually Learn
  • Team Player & People Management Skills


Education:


  • Any Graduate, preferably from IT background
  • Preferably ITIL V2/V3 Certified
  • Added advantage CCNA/ CCNP, Linux, Windows certifications


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